Praneet Kashid

Experience

• 

  Tech Mahindra

  Aug 2019 - Sept 2020

  Service Associate

  • Worked in a fast-paced environment as a part of customer representative team, solved technical and billing queries of UKcustomers over phone and chat.• Increased monthly client satisfaction survey scored by 30% of team by understanding and helping customers.• Driven positive outlook of customers towards brand and ensured satisfaction of customers.

• 

  DEPT®

  Aug 2021 - now

  • Converted user stories into robust applications, thus helping bank achieve their 1 million credit card milestones in a quarter• Integrated designs into responsive and high-performance user Interfaces using JavaScript ,HTML and CSS.• Worked with Adobe Experience Manager (AEM) to develop re-usable components and templates.• Refactored CSS and JS on existing applications thus improving overall page load time.• Collaborated with business on Scrum to develop a scalable product• Helped company achieve better productivity by working POC and realizing them• Worked on Production Issues related to credit-card creation and resolved them with hotfixes Show less

  • Software Developer

    Oct 2022 - now

  • Junior Frontend Developer

    Aug 2021 - Sept 2022