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Muhammad Ikhwan Prasetia

Muhammad Ikhwan Prasetia

IT Support

Followers of Muhammad Ikhwan Prasetia522 followers
location of Muhammad Ikhwan PrasetiaIndonesia

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  • Timeline

  • About me

    GBS-IT SLB | ITSM | Leadership

  • Education

    • Al-azhar Pusat

      1995 - 1998
      SMU Science

    • Universitas Pelita Harapan

      2000 - 2005
      Bachelor Information System

    • Asia Pacific University of Technology and Innovation (APU / APIIT)

      2007 - 2008
      Post Graduate Diploma Master of technology Management

  • Experience

    • Standard Chartered Bank

      Mar 2004 - Mar 2005
      IT Support

      Installing and configuring Computer Hardware , Operating System and SoftwareSoftware and Hardware IT SupportTroubleshoot system and network problem, diagnosing and solving hardware and software issueStandard Chartered Indonesia Headquarter IT support team memberResponsible for Internet Connection in Standard Chartered Bank

    • SLB

      Oct 2007 - now

      Monitoring Incoming (Incident Management) Load Produce IT Reporting to managementProduce Performance Report for Jakarta Global Service Desk AnalystDrive Team member and all Analyst to focus on achieving the KPO and KPIMonitoring Service Desk Jakarta operation which is part of Global Service Desk Organization in SchlumbergerManage Team Career & Development PlanResponsible for Jakarta Service Desk Shift Schedule for around 60 analysts that align with another Global Service Desk Analyst Show less

      • IT Service Excellence Lead

        Jul 2024 - now

      • Global Service Desk Team Lead (Supervisor)

        May 2016 - Jul 2024

      • Service Desk Analyst

        Oct 2007 - Apr 2016

  • Licenses & Certifications