Lisa Pollard

Experience

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  Boeing

  Nov 1996 - Jul 2002

  Electronic Assembly Associate / Lead
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  IQor

  Jul 2004 - Mar 2011

  AVP Compliance

  AVP ComplianceExecuted robust monitoring and quality control testing/training within business center. Administered Quality Review and Regulatory training to staff members, providing feedback from remediation sessions to enhance front line agent’s collectability skills.Led third party collections associates, providing mentorship and guidance in FDCPA guidelines and regulations.First Party Appeals Analyst / Overpayment Recovery SpecialistManaged a team of approximately twelve collectors in first party overpayment recovery for commercial insurance and communications companies. Processes included payment reminders, cancellations, adjustments, corrections and disputes/appeals.Executed overpayment root cause analysis in determining overpayment validity.Processed account details / updates, discrepancies and revisions without errors.Corrected account inaccuracies within client’s system of record.Third Party Debt Collections / First Party Debt Collections Customer Service and ManagementLed teams through third party collections activities related to commercial worker’s compensation insurance premium debt, as well as assisting client’s customers with correcting employee/staffing records for accurate premium calculations. Show less

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  Bank of America

  Mar 2011 - Mar 2020

  Developed & implemented the Document Fulfillment Services Peer Training Program (PTP), affecting over 225 associates. Maintained policy & procedure updates for the department. also created nine annual assessments for machine operators and quality control to reaffirm necessary knowledge of machine operation, processes and procedure guidelines. Reconciled default loans, after initial claim filing, to ensure all reimbursement opportunities had been obtained. Created a default Operational Loss Reason Matrix for accurate loss reporting on unreimbursed expenses. Trained & coached multiple analysts.

  • AVP Operations Consultant

    Mar 2017 - Mar 2020

  • Officer / Mortgage Servicing Specialist III

    Mar 2011 - Mar 2017
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  Caliber

  Mar 2020 - Sept 2021

  AVP Operational Risk
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  CoreLogic

  Nov 2021 - now

  • Sr. Manager, Operations

    May 2024 - now

  • Leader, Operations

    Nov 2021 - May 2024