I-Lun Hung

Experience

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  UNI Airways

  Jan 2011 - Jul 2011

  Ground Staff (Intern）

  - Greeted and assisted passenger boarding and landing procedures - Cooperated with airplane maintainers and flight attendant crews- Provided professional customer service and promptly handled any customers’ complaints- Managed 27 flights departures and over 1,000 passengers on a daily basis

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  E-Da Skylark Hotel

  Dec 2011 - Feb 2012

  Server and Hostess (part-time)

  - Anticipated and responded to guest requests with courteous and professional manner- Hosted 500 film industry representatives from 17 countries at the 53rd Asia-Pacific Film Festival- Assisted in hosting special events for up to 200 guests in weddings and Chinese New Year

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  Swissport

  Aug 2016 - Sept 2018

  Passenger Service Supervisor

  - Implemented quick problem-solving skill according to airline standard operating procedures - Successfully supervised 10+ agents utilizing teamwork effort to achieve customer satisfaction target - Documented daily operation reports and recorded customer complaints- Interviewed potential employee and communicated with agents - Proficient in Amadeus Ticketing System

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  JLb2b

  Mar 2017 - Aug 2018

  Marketing Specialist ( Intern)

  - Developed potential business partner and provide customized business analysis - Created marketing distribution plans for clients who intend to expand the business or revise marketing strategy management - Practiced bilingual marketing services such as launches advertising campaigns, web management, and translation work for 10+ Asian business owners in the Boston area

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  埃森哲

  Aug 2019 - now

  Developer Support Subject Matter Expert