David Gardner

Experience

• 

  Utah State University

  Jan 1997 - Jan 1998

  Webmaster

  Redesigned the entire ASUSU (Associated Students of Utah State University) website. Added several new areas and made it easier for students to communicate their concerns and opinions to student leadership.

• 

  Moore Wallce

  Jan 1998 - Jan 2000

  Data Center Operator

  Fixed and escalated technical issues regarding the OS/390 mainframe, Windows Network,and telecommunications issues.Created 100 page training manual for new operators.

• 

  RR Donnelley

  Jan 2001 - Mar 2016

  Manage team of 4-6 developers in design, testing, and implementation of new features for business communication services. Projects include online access portals, customer email notifications, back-end databases, and client customizations. Improve customer experience by continually enabling greater customization and introducing enhancement based on customer needs. Develop test plans and resolve issues. Enhance products with emerging web technologies and updated user interfaces.• Led development of new custom bill payment system that could process millions of dollars per month and handle automated payments, user accounts, customer service functions, and payment reconciliation. • Streamlined development process and supported industry standards by implementing SAML authentication into our main document presentment product.• Enabled customer fuller control over how they present data to their customers by implementing an XML-based web service that allowed easy and secure access documents stored in our repository.• Implemented customer-facing document presentment interface for end users and customer service representatives with interface completely customizable with logo and color schemes. Show less Coded upgrades and enhancements for client projects, some with millions of files. Created use cases, UML documentation, and wireframes for multiple client applications. Performed testing and implementation.• Eliminated need for costly proprietary software by developing dynamic PDF document solution using Apache Tomcat and Java with FOP.• Co-wrote web interface for searchable archive with 7 terabytes of text data for large cellular phone provider.• Interfaced with several clients using RSA, Blowfish, RC4 and Rijndael encryption for various document presentment interfaces. Show less

  • Business Analyst

    Jan 2008 - Mar 2016

  • Internet Application Developer / Programmer

    Jan 2001 - Jan 2008
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  Journal Technologies

  Mar 2016 - May 2022

  Implementation Consultant and Analyst

  Gather requirements and use cases with customer and subject matter experts (SME's). Code business rules to help automate processes. Configure customer software to meet needs of customers. Work closely with configuration, database conversion and interface development teams to organize and prioritize Jira tickets. Develop, maintain, improve agile process and implement our process in Jira. Coordinate code releases between developers and customers.• Developed specifications for interfaces: refunds with payment processor, ach imports from bank and department of corrections, person searches from state-wide person repository and department of licensing, financial interchange with county Oracle finance implementation.• Consulted on data conversion of 2.6 million cases and associated case information, in addition to 70 million documents.• Worked with customers to personalize software for business needs and automate processes using custom-coded business rules. Show less

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  Software Technology Group

  May 2022 - now

  Sr. Business Analyst

  Sr. Business Analyst (BA) helping move applications from on-premise servers into AWS cloud architecture. Work closely with developers to break up work needed to migrate back end of application from NoSQL database to a relational database. Work closely with QA to develop test cases and automated testing into workflow and deployment pipelines. Worked with DBA to develop requirements and test plans for data migration from MarkLogic to PostgreSQL. Assisted leading scrum ceremonies. -Worked with development team and management to migrate a complex volunteering application from on premise servers to AWS allowing for on-demand scalability, reliability improvements, and faster performance.-Developed specifications for automated integration with Microsoft D365 Marketing to send custom, unique emails to users encouraging interaction with the site. Resulted in an increase in site traffic by 50% in two years.-Worked with cloud enablement team to develop a framework for migrating applications to the cloud. Show less