Kevin Wilcoxen

Experience

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  Domino's

  May 2011 - Jan 2017

  Delivery Driver
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  Fort Zumwalt South High School

  Mar 2018 - Oct 2021

  Computer Technician
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  Child Evangelism Fellowship

  Nov 2021 - Mar 2022

  Help Desk Technician
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  Pearl Solutions Group

  Mar 2022 - Mar 2023

  Senior Client Services Specialist

  Worked on IT tickets for various clients. Updated firmware for HP and Dell servers. Updated firewall firmware. Installed either existing or new watchguard firewalls in different client environments. Used connectwise automate and control to assist users remotely. Migrated a domain controller to a new server. Migrated file shares.Installed NAS devices for various clients. Troubleshot networking issues. Troubleshot DNS registrar issues.

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  CABOOL R-IV SCHOOL DISTRICT

  Mar 2023 - now

  Director of IT

  Installed and maintained firewallMaintained workstations, switches, wireless APs, and servers.Installed and maintained PBX system. Migrated IIS web serverWorked with various learning technology platforms and synced with Infinite Campus student information system. Procured equipment while being aware of a budget. Created documentation of IT environment and documentation on disaster recovery. Maintained communication of crucial projects to the district.Extracted data from old student information system database file. Created queries to find data for federal reporting on old sql database.Maintained backups of servers. Show less