Nathan Horgnies

Experience

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  Nike

  Jun 2021 - May 2022

  Commercial Associate

  🇫🇷

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  Enactus IAE Lille

  Sept 2021 - Aug 2024

  Founder & President

  🇲🇦 Non-profit organization created and chaired, with the aim of helping populations in difficulty internationally. Main activities: Morocco/Burundi/Togo/Algeria/France - Les Enfants d’Alshams

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  Ikonika Collection

  Mar 2022 - Jul 2022

  Front Office Supervisor Assistant

  🇲🇹 High 5 stars Boutique Hotel experience (32 & 11 rooms) : -Operational supervision: Ensure daily management of operations in accommodation departments such as reception, concierge, room service and security.- Personnel management: Management of a team of 8 versatile receptionists. Recruit, train and supervise staff, ensuring service standards and operational procedures are followed.- Workforce planning: Develop work schedules, manage schedules and ensure that you have adequate staff to meet the needs of the establishment.- Quality Control: Ensure that service standards are maintained at a high level, overseeing room cleanliness, quality of services and guest satisfaction.- Guest Interaction: Engage with guests to resolve issues, gather feedback and ensure a positive experience during their stay.- Reservations management: Coordinate activities related to reservations, ensuring that room availability is optimized and that reservation procedures are followed.- Budget management: Participate in the development of budgets, monitor costs and contribute to the profitability of the establishment.- Continuing training: Implement continuing training programs for staff in order to maintain and improve skills and quality of service.- Interdepartmental Coordination: Collaborate with other hotel departments such as F&B, Sales and Marketing to ensure effective coordination of activities.- Complaint management: Handle and resolve customer complaints effectively, seeking to constantly improve the quality of services. Show less

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  Pavillon Faubourg Saint-Germain

  Apr 2023 - Jul 2023

  Executive Housekeeper Assistant

  🇫🇷 Prestigious & luxurious 5 stars hotel in Paris, in the famous Saint-Germain neighborhood. 47 suites & rooms.General supervision of all around ten cleaning employees in total (maids, team members).

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  Hotel Paris Bastille Boutet - MGallery

  Sept 2023 - Aug 2024

  Executive Assistant Manager

  🇫🇷 Accor Group, brand MGallery. 5 stars hotel located in Bastille, Paris.80 rooms with 11 signature suites.

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  Hôtel de Berri, a Luxury Collection Hotel, Paris

  Aug 2024 - Jan 2025

  Executive Assistant Manager

  🇫🇷 Marriott International 🇺🇸, Luxury Collection Brand. 5 stars hotel located in Paris, Champ-Elysées. 75 rooms, with 35 suites, 1 spa, 1 restaurant, 1 bar.

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  Relais Christine

  Jan 2025 - now

  Executive Assistant Manager

  🇫🇷 Relais & Châteaux brand ⚜️, 1 Key Michelin.48 rooms & suites, Spa GUERLAIN, located in Paris, Saint-Germain-des-Près.