Mallory Lyon

Experience

• 

  Cafe Costa Rica

  May 2009 - Oct 2010

  Bilingual Waitress, Promoter, and Festival Worker

  I did everything but cook the food: waitress, hostess, cashier, sales agent. I also worked summers as a festival worker and assistant, at times working 12-16 hours daily at many popular festivals in the Madison and southern Wisconsin areas.

• 

  Associated Bank

  Oct 2010 - Jan 2013

  Senior Bank Teller

  Worked with customers, including a majority which were native Spanish speakers with no English education, with their finances and daily banking needs.

• 

  IES El Alquian

  Jan 2013 - Jun 2014

  Auxiliar de Conversación

  Taught Spanish native students 11 to 18 years old to increase their fluency of English through amplification of vocabulary and grammar in various subjects. Collaborated to prepare and implement language and cultural activities for classes of up to 50 students while flexibly adhering to schedule constraints. Managed program for the Annual English Provincial Competition, including rubrics, activities, and events

• 

  Indaled

  Apr 2013 - May 2013

  Translator

  Translated warranty for a company from Spanish to English, and English to Spanish. Original translation from Chinese to Spanish was very poor.

• 

  Almerigestion

  Oct 2013 - Jun 2014

  Teacher

  Preparation for B1 Cambridge Certification. Focus on grammar, vocabulary and conversation fluency. Tailored lesson plans to follow academic and parental requirements for student certifications.

• 

  Academia Forma3Almería, S.L

  Oct 2013 - Jun 2014

  Teacher

  Preparation for B2 Cambridge Certification of English. Focus on Vocabulary and Conversation Fluency. Communicated effectively, cross-culturally, with all stakeholders to exceed expectations and provide value.

• 

  BMO U.S.

  Aug 2014 - Mar 2018

  Managed large portfolio of customers; uncovering, on-boarding, and growing key relationships by recommending solutions, and providing consistent follow-up to foster communication and satisfaction. Developed and executed profitable strategies for all stakeholders in relation to goals, while minimizing risks. Helped mentor new bankers to be successful in activities, sales and customer service while consistently exceeding expectations for product goals. Directed efforts to maintain proper operations and compliance to reduce risk and ensure due diligence. Facilitated group meetings to elicit feedback and participation regarding new processes and products. Engaged team through collaborative leadership and participation. Lead world-class service for all customers to ensure quality communication. Exceeded sales goals while ensuring my customers received the best customer service and necessary financial education. Exceeded goals by 150-600% each month and uncovered $6M in lending sales over course of 20 months. Earned top performer award for Southern Wisconsin by being highest ranked banker for financial product sales to customers in Fiscal Year 2015. Helped mentor new bankers to be successful in activities, sales and customer service.

  • Retail Relationship Banker

    May 2017 - Mar 2018

  • Service Manager

    Mar 2016 - May 2017

  • Universal Banker

    Aug 2014 - Mar 2016
• 

  SHINE Technologies

  Mar 2018 - Oct 2023

  Crafted and delivered polished presentations, news releases, reports, and other collateral. Supported responsible business practices and stewardship across company initiatives. Fostered a culture of trust and empowerment while providing strategic insight, developing key messaging, and defining external communication processes. Played a key role in planning, drafting, and executing content for web and social media, while developing KPIs and preparing comprehensive reports on external communications and social media engagement. Show less

  • Global Accounts Manager

    Apr 2023 - Oct 2023

  • Investor Relations Manager

    Jun 2021 - Apr 2023

  • Corporate Communications Project Manager

    Nov 2020 - Jun 2021

  • Business Development Associate

    Sept 2019 - Nov 2020

  • Business Development Analyst

    Mar 2018 - Sept 2019
• 

  Nucleus RadioPharma

  Jan 2024 - now

  Senior Manager Business Development

  Support development of business solutions and operational processes to generate revenue and manage growth for the company. Manage client accounts and create new sales strategies, business plans, and operational procedures.