Pradeep Maurya

Experience

• 

  Wipro Limited

  Jan 2016 - Nov 2017

  Technical Support Engineer

  Job Responsibilities • Resolving an issue of customer.• Using tools regarding company application (CRM TOOL & Manage Engine).• Handle Customer Requests.• Provide telephonically support for the issue pertaining to the services under scope of work.• Prove proper satisfaction about the project.• Monitor floor Executive.• Doing mails as per user requirement.• Communicating with application team and windows admin team regarding application.• Monitor the Service desk tool for open and pending incidents and SRs (Service request).• Provide solution/services under the service level agreement (SLA).• Coordinating with different department for getting the operational work done.• Handling multiple minor and major incidents/calls received.• UID related works.• Roles Updating, Deletion, Modification as per company policies by using company tools.• Doing reconciliation process of Ids• Doing complete monitoring about Incident Management process.• Maintenance of MIS Reports.• Handle user requests over PAN INDIA.• Asset Management. Show less

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  IDC Technologies, Inc.

  Jan 2018 - Oct 2019

  US IT Recruiter

  • Experience with recruiting and technical recruiting for various clients (States -State of NC,SC,OR,TX,CO,PA,NJ,MI,IW,GA,AR,DE, and TCS as well.• Experience in Boolean Search, Wiki and finding hidden candidates.• Source candidates through job boards, Ceipal, Dice, Monster, CB, Talent Bin, LinkedIn references and other means. • Expert in posting job in different job board to get the maximum number of applicant.• Contact and interview candidates and fill out their skill matrix • Identify and match candidate skills and levels of expertise with client requirements• Screen candidates to test their skills background • Document and maintain updated candidate contacts• Check references on client request • Excellent interpersonal and coaching skills.• Worked with various departments and foster teamwork.• Worked independently with minimal supervision.• Skills in database management and record keeping.• Gather and analyse information skilfully.• Demonstrate resourcefulness and initiative in dealing with daily assumptions• Working with ATS (Job Diva) Show less

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  Pyramid Consulting, Inc

  Oct 2019 - Jan 2021

  Executive - Resourcing

  A result oriented professional with experience into US IT Recruitment.Adroit in managing operations involving resource planning, team building and coordination with internal departments & external customers. Expertise in manpower management, recruitment involving screening, short listing & salary fitments.Ability to motivate personnel towards achieving organizational objectives as well as adhering to industry best practices.Possesses strong communication, interpersonal and relationship management skills. Show less

• 

  NLB Services

  Jan 2021 - now

  NLB Services is a fast growing consulting, analytics and digital transformation company. Founded in 2007, we have a rapidly growing team of 2800+ motivated and talented people, 2500+ North America based client facing technology. We have been serving Fortune 1000 customers across 15+ global locations, over 13+ years with unyielding customer centricity and continuous investment in relevant technologies that are driving business transformation today.

  • Team Lead

    Mar 2024 - now

  • Senior Talent Acquisition Specialist

    Jan 2021 - Mar 2024