Almondo Markham

Experience

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  US Army

  Mar 2010 - Mar 2011

  Network Operations Manager

  Built a direct signal support team service level agreement that streamlined procedures and established standards for 8 departments as well as increased the quality of operational support to the warfighters.Highlights:• Enabled the successful migration of the Camp Nathan Smith Technical Control Facility for 3,700+ customers by providing technical guidance and mentorship.• Enhanced troubleshooting efficiency by 90% through the creation and implementation of training programs that also enhanced personnel understanding of signal flow. Show less

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  US Army

  Oct 2011 - Oct 2014

  Network/Communications Personnel

  Offered personnel and equipment support to install, operate, and maintain the work enterprise communication and computer system in assistance of 24-hour operations. Supported the development of personnel by providing mentorship.Highlights:• Saved $80K for the Army by developing a system that allowed for defense reutilization and the marketing office to transfer automation equipment to the Joint Multinational Readiness Center.• Enhanced the Joint Multinational Readiness Center communication operational readiness rate by 90% through upgrading all 40 skills and 370 Defense Advanced GPS Receivers.• Supervised the maintenance, operations, and accountability of different equipment valued at $35M by leading a multi-functional team and preparing a strategic plan. Show less

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  US Army

  Dec 2014 - Aug 2018

  Joint Multinational Readiness Center Signal Supervisor

  Managed the secure communication network hardware and architecture for U.S. military training operations in Europe by working as a Subject Matter Expert. Developed and configured Joint Multinational Exercise Network for military preparation exercises via staff collaboration. Played a key role as an operations manager and senior advisor to military directors, officers, and personnel to discuss and resolve information technology-related issues.Highlights:• Maintained critical functionality for the ground to military satellite communications by leading a team of 8 technicians.• Ensured and maintained a 99.97% operational uptime and responded to critical incidents within 45 minutes by supervising a team of resources that focus on tactical operations.• Enabled Joint Multinational Readiness Center network extension nodes readiness and availability for all exercises with a 100% success rate.• Administered $15M+ worth of equipment through the leadership of three supervisors and one other person. Show less

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  General Dynamics Information Technology

  Jun 2018 - Nov 2021

  Network Administrator

  Established networks by coordinating with multi-national military members. Spread and maintained situational awareness of all network devices and circuits by utilizing network management and monitoring tools. Performed troubleshooting of network transport and endpoint devices (switches, routers) during scheduled uptime for continuous operations. Carefully monitored and analyzed network traffic and provided detailed reporting on trends. Prepared KPI reports on the overall health, security, performance, and capacity of all transport and devices.Highlights:• Decreased response time for critical incidents from 120 minutes to 45 minutes and tickets by 25% as well as optimized the installation time for deployable network extension kits by 25%.• Successfully reduced costs by 33% by increasing up-time during multi-national training operations, while also maintaining 99% operational up-time during multi-national training operations.• Consistently attained 90% excellent client satisfaction ratings, surpassing the goal by 75% through the delivery of exceptional and dedicated customer service.• Managed the configuration and troubleshooting of Cisco Call Manager for 1,000+ users per military exercise with an average of 10 exercises per fiscal year.• Rendered network administration services for all voice and data circuits and endpoints, including baseline, network performance reporting, availability, and latency as per needs. Show less

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  US Army

  Jan 2022 - Jan 2023

  InfoSec Specialist
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  Fort Dix Network Enterprise Center

  Jan 2023 - Sept 2023

  Information Technology Specialist (Policy and Plans)

  Serves as an IT Specialist (PLCYPLN), a Contracting Officer Representative (COR) and Acquisition subject matter expert for Fort Dix, NJ and Fort Devens, MA US Army Network Enterprise Center (NEC); directly responsible for providing technical information for contract management (acquisition strategy) and historical reporting of IT assets and service, as well as process improvement/management and assurance of process performance. Provides interpretation of technical provisions of contracts and informally discusses technical differences between vendors; requiring knowledge of IT concepts, principles, methods, and practices sufficient to plan and carry out difficult and complex assignments; develops new business methods affecting NEC. Show less