Ryan Danahar

Experience

• 

  Sony Manufacturing UK

  Jul 1988 - May 2000

  Computer Programmer / Helpdesk Manager

  PC programmer and later mainframe programmer before moving into support and then Helpdesk manager and trainer.

• 

  Welsh Assembly

  Aug 2000 - Dec 2000

  Rollout Engineer

  Imaging new hardware, installing bespoke software, backing up users local data and deploying back onto the new hardware.

• 

  Northamptonshire Police

  Feb 2001 - Oct 2001

  Helpdesk Manager

  Managing 10 members of first and second line staff to reduce the numbers of calls coming in to the help desk by carrying out analysis of the historical calls and either rolling out training plans or putting in place a hardware replacement plan. Whilst working here I put a recommendation forward that the help desk system being used was replaced and a specific system was recommended. My recommendation was taken up by the Police force.

• 

  Welwyn Hatfield Borough Council

  Feb 2003 - Jul 2003

  2nd Line Support Officer

  Carrying out second line support roles for a Windows NT / Citrix Metaframe operating system environment whilst Windows XP was being rolled out.

• 

  University of South Wales

  Sept 2003 - now

  Desktop Support Officer

  Technical Team Lead in the USW O365 project.Building Apple Macintosh suite images for use by students.Supporting all Windows and Apple Macintosh computer suites used by students and staff.Supporting all staff using their chosen IT device to deliver their teaching material.Deploying Windows images using SCCM 2012 and now Intune.Windows remote support using SCCM, Microsoft Remote Desktop and Splashtop.Using Jamf now to deploy to all Apple devices.Apple remote support using Apple ARD or Screen Sharing alsong with Teams.Supporting Mac Operating Systems from 10.7.x through to the current 15.x with users using MS office Office 365.Supporting MS Windows 11 with users using O365.Asset Management Lifecycle from purchasing through to re-cycling or disposal. Show less