Ryan Danahar

Ryan Danahar

Computer Programmer / Helpdesk Manager

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location of Ryan DanaharNew Tredegar, Wales, United Kingdom

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  • Timeline

  • About me

    IT Digital Support Advisor / Technical Project Lead at University of South Wales.

  • Education

    • University of Glamorgan

      2005 - 2011
      BSc Combined Studies IT and IT Law

      Activities and Societies: Swimming Head Coach Combined Studies - IT & Law

    • Treorchy Comprehensive School

      1981 - 1987

      Activities and Societies: Rugby, Football, Swimming and Athletics teams

  • Experience

    • Sony Manufacturing UK

      Jul 1988 - May 2000
      Computer Programmer / Helpdesk Manager

      PC programmer and later mainframe programmer before moving into support and then Helpdesk manager and trainer.

    • Welsh Assembly

      Aug 2000 - Dec 2000
      Rollout Engineer

      Imaging new hardware, installing bespoke software, backing up users local data and deploying back onto the new hardware.

    • Northamptonshire Police

      Feb 2001 - Oct 2001
      Helpdesk Manager

      Managing 10 members of first and second line staff to reduce the numbers of calls coming in to the help desk by carrying out analysis of the historical calls and either rolling out training plans or putting in place a hardware replacement plan. Whilst working here I put a recommendation forward that the help desk system being used was replaced and a specific system was recommended. My recommendation was taken up by the Police force.

    • Welwyn Hatfield Borough Council

      Feb 2003 - Jul 2003
      2nd Line Support Officer

      Carrying out second line support roles for a Windows NT / Citrix Metaframe operating system environment whilst Windows XP was being rolled out.

    • University of South Wales

      Sept 2003 - now
      Desktop Support Officer

      Technical Team Lead in the USW O365 project.Building Apple Macintosh suite images for use by students.Supporting all Windows and Apple Macintosh computer suites used by students and staff.Supporting all staff using their chosen IT device to deliver their teaching material.Deploying Windows images using SCCM 2012 and now Intune.Windows remote support using SCCM, Microsoft Remote Desktop and Splashtop.Using Jamf now to deploy to all Apple devices.Apple remote support using Apple ARD or Screen Sharing alsong with Teams.Supporting Mac Operating Systems from 10.7.x through to the current 15.x with users using MS office Office 365.Supporting MS Windows 11 with users using O365.Asset Management Lifecycle from purchasing through to re-cycling or disposal. Show less

  • Licenses & Certifications

  • Volunteer Experience

    • Swimming Coach

      Issued by Rhondda Polar Bears Disabled Swimming Club
      Rhondda Polar Bears Disabled Swimming ClubAssociated with Ryan Danahar
    • Head Coach

      Issued by Bridgend Sharks Disabled Swimming Club
      Bridgend Sharks Disabled Swimming ClubAssociated with Ryan Danahar