Lori-Mark Quate

Experience

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  Resurface All

  Aug 2009 - Sept 2018

  Operations Manager and Projects Coordinator

  • Coordinating the day-to-day business administration inclusive of updating the website, job tracker, arranging appointments with tenants, ordering stock, ensuring compliance with COSHH HSE and public liability insurances, and maintaining all ledgers.• Raising invoices for completed jobs and maintaining a spreadsheet of receipts for the company accountant.• Researching local housing authorities and arranging initial meetings with relevant managers to sell the services of the business.• Recruited, trained and developed Repair Technicians to meet quality assurance for all contracts.Achievements:-• Created, built and maintain the website as well as installed Microsoft Outlook and synced this with company mobiles to enable up to date information in the field.• Implemented an online booking system to automate acceptance/amendment of jobs.• Developed an integrated social media presence on Facebook and Twitter and maintain this as well as answering queries.• Created a searchable job tracker in excel to enable full visibility of all jobs and progress across the business and availability of MI to councils.• Improved accuracy of requests on invoices creating an invoice tagging system which links invoices to relevant housing authorities.• Designed the layout of tools and signage for the vans utilised on appointments, which has increased brand awareness and resulted in just under 10% of additional appointments booked.• Researched and sourced a more cost effective resin supplier without any impact on quality, which saved £300 per order.• Achieved PSL status through excellent delivery with a variety of councils/local authorities.• Saved one council to date just over £400,000 having completed their 1,000th repair plus ensured they maintained their green credentials avoiding waste of disused baths to landfill sites. Show less

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  Shepherd Chartered Surveyors

  Sept 2018 - Oct 2019

  Commercial Surveyor
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  Valuation Office Agency

  Aug 2020 - now

  Surveyor