Serafina Vulcano

Experience

• 

  Burckhardt Compression

  Apr 2014 - now

  Business Reinforcement & Development with Key Accounts- Significant reduction of escalations to top Mmgt level- Significant reduction of DOS (Days of Sales Outstanding) - Customer voice & advocat Contract Management:- Long-term customer loyalty through framework agreements taking into account customer feedback (Voice of Customer) - Development of agreement templates for global use- Sustainable business growth & protection through customized contracts and organisation of business review meetings on management level and operational level- Fundamental revision of existing contracts, implementation in the organization(s) and sustainable follow-up with Key Accounts- Creation of awareness / importance of the KAs in the BC Group, as well as in the specialist disciplines @the BC HQ.- Organisation of customer events and/or workshops Show less

  • Global Key Account & Agent Management

    Apr 2019 - now

  • Head of Sales Italy a. i. SERV Division

    Apr 2022 - Sept 2023

  • Head Global Customer Care, Customer Service Dept.

    Apr 2017 - Apr 2019

  • Team Leader Global Customer Care, Customer Service Dept.

    Apr 2014 - Apr 2017
• 

  Burckhardt Compression

  Apr 2022 - Apr 2022

  Global Key Account Manager / Agent Management & Head of Sales Italy a.i.