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Alan Yao

Alan Yao

Software Engineer

Followers of Alan Yao425 followers
location of Alan YaoWuxi, Jiangsu, China

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  • Timeline

  • About me

    Support Eng manager at Microsoft

  • Education

    • Jiangsu University

      2001 - 2005
      BS Computer science and Technology

  • Experience

    • ASDC

      Aug 2005 - Jun 2008
      Software Engineer

      Involved in more than 10 (B/S or C/S)projects(design,coding, testing and maintenance).

    • Microsoft

      Aug 2008 - now

      Delivery hub manager for global service center supporting APAC and GCR regions;Responsible for recruiting, career development, and performance management for ensuring a continuous, high quality delivery of the services;Act as an escalation resource to delivery resources to ensure delivery according to defined processes and service descriptions;Collaboration with stakeholders to deliver consistent and predictable services in the catalog that contribute to high customer satisfaction;Collaborate with the global community to share ongoing operational development best practices;Build the team from 20 heads to 70 heads. Show less

      • Support Eng manager

        Nov 2019 - now

      • Field Engagement Program Manager

        Jan 2018 - Nov 2019

      • Delivery Hub Manager

        Aug 2016 - Jan 2018

      • Technical Advisor

        Sept 2013 - Aug 2016

      • support engineer 2

        Aug 2008 - Aug 2013

  • Licenses & Certifications