Travis Howard

Experience

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  Gannett Fleming

  May 2002 - Jun 2011

  CAD Technician

  • Conducted editing and translation of digitized aerial photography into a clear and concise format for clients. • Prep sheets for AutoCAD, Microstation and ArcGIS. • Create and update as-built drawings to reflect changes in the field. • Develop and maintain GIS maps for project proposals.

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  Central Piedmont Community College

  Jun 2011 - Nov 2014

  • Maintain a high level of customer service through face to face and telephone ticket sales and support.• Balance cash register, operate concession stand, perform House Manager and Usher duties as required. • Completed my AAS in Geospatial Technologies with honors• Enrolled in Network/Security Foundations and Digital Forensics classes• Enrolled in Web Design, Database Concepts classes

  • Box Office Assistant

    Apr 2013 - Nov 2014

  • Full Time Student

    Jun 2011 - Dec 2013
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  Toys"R"Us

  Nov 2013 - Jan 2014

  Seasonal Sales Associate

  • Assist customers by providing a high level of customer service• Operate cash register, replenish stock, generate sales, pro-actively resolve potential issues

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  Merlin Entertainments

  Jan 2014 - Feb 2016

  • Supervising management of day-to-day operation of all of the money operations within the attraction with an emphasis on daily deposit logs, auditing cash drawers, bank verification, etc.• Create and distribute weekly reports to finance managers and operations team • Provide memorable experiences for guests while maintaining a high level of customer service. • Operate cash register, replenish stock, generate sales, pro-actively resolve potential issues

  • Cash Controller

    May 2015 - Feb 2016

  • Host Retail Associate

    Jan 2014 - May 2015
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  SupplyOne, Inc.

  Aug 2014 - May 2017

  Information Systems Technician

  • Troubleshooting and installation of PCs, laptops, printers and networks for a staff of 50 employees• Software deployment and support, including training employees on new procedures and programs

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  FireFold

  Feb 2016 - May 2017

  IT Technician/Sales Associate

  • Diagnose and repair of PCs, laptops, Android phones/tablets, Apple phones/tablets• Operate cash register, replenish stock, generate sales, audit cash drawers, create daily deposits, open and close the facility• Provide a high level of customer service both on site and over the telephone

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  Snyder's-Lance, Inc.

  May 2017 - Jul 2019

  Intermediate Desktop Support Analyst

  • Provide Tier II hardware and software support for onsite and remote employees including corporate, manufacturing, and sales divisions• Prep and image Windows client Dell computers for deployment using SCCM and other tools• Deploy and diagnose WMS devices connecting to Avalanche (CV30/31, Motorola 9190) • Perform printer installation and maintenance (Datamax, PB50) including low level troubleshooting• Respond to telephone calls, email, instant messages and ticket dispatch requests for support as well as providing rotating 24x7 on-call duties• Utilize Active Directory for maintaining and updating user account information in addition to troubleshooting• Provide audio/visual support for local and teleconference meetings using Vidyo, Skype and Cisco IP phones Show less

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  Polypore International

  Aug 2019 - now

  Support Desk Analyst