Bruno Ferra

Experience

• 

  Beyond Barriers NGO

  May 2012 - Aug 2014

  Project Facilitator

  Started initially as volunteer, latter on developed as a facilitator in project writing and coordinating. Worked on many successful projects like "Bridging EU and Balkans"

• 

  Not Only NGO

  Sept 2014 - Sept 2016

  Executive Director

  Organizing activities in the framework of the EU Commission policy work in the fields mentioned below: -Sharing soft skills as an asset for employment in youth.-Fighting bullism in the core essence of the problem in the high school period-Building partnership between universities and business to develop employment.-Raising awareness and finding minor solution for developing small business owners. During this period I coordinated projects and activities a minor NGO.

• 

  Ministry of Finance and Economy, Albania

  Apr 2016 - Sept 2016

  Intern

  Internship in the Ministry of Finance and Economy, Auditing department.

• 

  Union Bank Albania

  Sept 2016 - Apr 2017

  Head Teller

  Duties as mentioned below:-Work on cash flow operations-Promote banking products-Management of ATM machine-Opening and closing operation of Vault

• 

  Qatar Airways

  Jan 2018 - Jul 2019

  Cabin Attendant and Brand Ambassador

  During this period I worked as a cabin attendant, My role duties are as mentioned below:-Maintain Safety while delivering 5 star service-Satisfy customer needs without sacrificing safety-Give medical assistance in different situation (first aid)-Promote on-board products from duty free-Participate in events and represent the airline brand-Organize work flow on-board for the service continuity On the other hand this job gave me the possibility to travel in 120+ countries around the world, explore new cultures, develop adaptability on a multicultural working environment. Show less

• 

  Chamber of Commerce & Industry Tirana

  Aug 2019 - Feb 2024

  Consultant

  Consulting on project management: -Analyze Project Strengths and Areas Needing Improvement-Evaluate the financial statements -Develop solution based duties-Cost analyzing and planning

• 

  Albanian - American Development Foundation (AADF)

  Sept 2020 - Jan 2023

  Learning Coach at Tumo Tirana
• 

  Jo Vetem Neps

  Aug 2022 - Feb 2024

  Business Owner

  As the owner of Jo Vetem Neps, a virtual bakery providing desserts to customers and businesses, I have successfully launched and managed a small bakery in Tirana, Albania, with limited funds. Key Role Responsibilities:Business Development and Strategy: Successfully launched and managed a small bakery in Tirana, Albania, with limited funds. Developed and executed strategic plans to establish the bakery as one of the best in the area.Supplier Management: Established strong relationships with suppliers to secure high-quality ingredients at competitive prices. Negotiated favorable contracts and managed inventory to minimize costs and ensure consistent product availability.Customer Relationship Management: Built trust and loyalty among customers through exceptional service, high-quality products, and personalized interactions. Actively sought and responded to customer feedback, ensuring their satisfaction and fostering long-term relationships.Social Media Strategy: Developed and implemented a robust social media strategy to promote the bakery's brand and offerings. Utilized platforms such as Instagram, Facebook, and Twitter to engage with customers, showcase products, and drive foot traffic and online orders.Menu Development: Created a diverse and enticing menu, incorporating a mix of traditional and innovative baked goods.Business Optimization: Constantly sought ways to optimize business operations, identifying opportunities to streamline processes, reduce costs, and enhance overall efficiency. Implemented inventory management systems, cost control measures, and operational improvements to maximize profitability.Recognition and Awards: Garnered recognition as one of the best bakeries in Tirana through positive customer reviews, word-of-mouth recommendations, and media features. Received accolades and awards for exceptional baked goods and outstanding customer service. Show less

• 

  Self-employed

  Jan 2023 - Feb 2024

  Consultant

  Project Management Consultancy: Provided advice and guidance on project management practices, methodologies, and tools.Small Business Strategist: Assisted small business owners in improving operational efficiency, developing growth strategies, and enhancing profitability.Customer Experience Consultant: Implemented customer-centric approaches to optimize customer operations and elevate the overall customer experience.Stakeholder Relationship Manager: Built strong relationships with clients and stakeholders, fostering collaboration and ensuring project success.Knowledge Sharing and Thought Leadership: Actively stayed updated on industry trends, continuously enhancing knowledge, and sharing insights through various channels.Key Achievements:Streamlined Project Management Processes: Developed and implemented customized project management frameworks, resulting in improved project efficiency and delivery.Enhanced Small Business Performance: Guided small businesses in implementing operational improvements, leading to increased productivity and profitability.Improved Customer Satisfaction: Implemented customer service strategies and training programs, resulting in higher customer satisfaction ratings and improved loyalty.Successful Implementation of CRM Systems: Advised clients on the selection and implementation of CRM systems, enabling them to effectively manage customer relationships and drive growth. Show less

• 

  GIZ Albania

  Feb 2024 - now

  Social Advisor

  Social Advisory & Support for Returnee Immigrants • Provide personalized counseling services to returnee immigrants from Germany. • Develop and implement reintegration plans to facilitate a smooth and dignified return process. • Coordinate emergency services and immediate support for returnees in need. • Offer guidance on accessing local resources and services for sustainable reintegration. • Conduct needs assessments to tailor support programs to individual cases. • Collaborate with local and international stakeholders to enhance support networks.Additional Duties: • Facilitate workshops and training sessions on financial literacy and social reintegration. • Lead data collection and analysis efforts to measure the impact of support programs. • Develop and maintain strong relationships with community organizations and service providers. • Assist in the preparation of funding proposals and grant applications. • Participate in strategic planning sessions to improve project outcomes and sustainability. • Ensure compliance with all organizational policies and regulatory requirements. • Provide mentorship and training to junior staff members and volunteers. • Oversee and manage contract monitoring processes to ensure compliance and efficiency. • Conduct comprehensive financial analysis to support decision-making and project sustainability. • Prepare detailed financial reports, including budgeting, forecasting, and variance analysis. • Monitor financial performance and identify areas for cost optimization. • Collaborate with project managers to align financial objectives with project goals. • Ensure accurate and timely financial documentation and record-keeping. Show less