Jane Githiri

Experience

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  Computer Pride Limited

  Apr 2010 - Oct 2010

  Customer Service Officer

  • Advising and assisting customers on IT Courses. • Investigating and solving customer problems escalated by customer service assistants. • Converting business leads to sales. • Communicating accordingly with customers by telephone, email, letter and face to face. • Analyzing statistics or other data to determine the level of customer service. • Visiting customers to provide a one-to-one service.

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  Computer Pride

  Apr 2011 - Jun 2017

  Sales Coordinator

  - Developing a strategy and sales plan to address Sector requirements work with Head of Projects- Driving the implementation of sales Cycle and marketing campaigns - Generating and following up on leads - Qualifying leads and prioritizing opportunities work on proposal- Developing, extending and maintaining relationships with customers- Coordinating sales activities and sales events that may require demos, exhibitions, launches etc.- - Get competitive quotations form Distributors on various products liaise with Finance and - Procurement on Orders and Invoices - Ensure customer goods/service are delivered on time. Handle any customer complaints- Work on Pre-qualification and Tenders - Liase and coordinate on project implementation and delivery with project manager to provide project reports.- Prepare evaluation summaries and subsequent report after each New Project training programme for customers- Providing training coordination support including preparation of training material, booking venues, set-up of training rooms and all other relevant logistics.- Log and analyze job cards of the technical support team and process billing sheets for the clients- Follow up on SLA Contracts and Annual License Subscription with Customers monthly.- Keep records of LPO’s, SLA sales training materials, Corporate Agreements . - Team Lead on Event held quarterly. - Assisting the Head of Sales to compile weekly and monthly sales report. Show less