Experience

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  Reliance jio infocomm limited

  Jan 2013 - Mar 2017

  Network engineer

  · Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced· Establish and maintain relationships with suppliers and clients· Maintenance of IT infrastructure by coordinating with third party vendors and internal IT management team · Consult user guides, technical manuals and other documents to research and implement solutions· Emulate or reproduce technical problems encountered by users· Provide business systems, network and Internet support to users in response to identified difficulties· Collect, organize and maintain a problems and solutions log for use by other technical support analysts Show less

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  Ttec digital

  Jun 2017 - Feb 2018

  Technical support engineer
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  Buchanan technologies

  Feb 2018 - May 2019

  It analyst

  Explain technical situations to non-technical individuals.Troubleshoot & support software applications, various hardware/software configurations and run appropriate testing & diagnosticsIdentify, research, and resolving technical problems. Escalate problems to other support teams when necessary for resolution.Documenting incidents/problems, troubleshooting steps taken, and comments in a ticketing management system.

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  Telus communications

  May 2019 - Nov 2024

  Client solution specialist
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  Telus digital

  Nov 2024 - now

  Client solutions specialist