
Timeline
About me
Service Delivery Manager at Kyndryl (Formally Known as IBM-GTS)
Education
Rajasthan inter college, mirzapur
2001 - 200312th business/commerce, general first divisionActivities and Societies: Accountancy, Banking Organization, Maths & Statistics, Language - Eng. and Hindi. General Accounts
V.b.s purvanchal university
2003 - 2006Bachelor of commerce (b.com.) accounting and business/managementActivities and Societies: Corp. Accounting, Corp. Tax and Law, Banking and Insurance, Business Finance, Statistics, Auditing. Accounting Practices, Financial Statement, Banking & Insurance, Tax & Law.
The icfai university, tripura
2008 - 2010Chartered financial analyst & master in financial analyst business administration, management and operationsActivities and Societies: Market Analysis, Discussion and Forecast on Company Annual Reports, Portfolio Management Processes and Stock exchange Terminal expertise. Business Ethics, Financial Statement Analysis, Equity and Bond Valuation, Derivative Market, Options and Futures Strategies, Quantitative Analysis, Financial Reporting, Economics, Accounts, Mutual Funds and Portfolio Management.
Experience
Ibm
Jan 2011 - Sept 2021Current Projects Airtel Africa Old DC Infra Refresh Project Year: Oct 2019 to Apr 2021Role Title: Project Manager Infra ServiceOnsite: Nairobi (Kenya) and Pune (India) Data Centers• Working on Airtel Africa infra refresh project which includes Old data center shut down and Migration for Nairobi and Pune DC locations. • The activities involved are managing all the telecom application migration status, application backup, decommission of servers, cleaning up storage and LUN, Network migration, configuration backup, factory resetting of devices.• Vendor management including planning, rack readiness, disk clean-up and Hard disk disguising and dismantle racks. • Managing and tracking all the risk and issues. • Working closely with project executives from Airtel Africa. Show less Program: Airtel Africa Managed ServicesProjects: Managed Services (Time & Material) contract and 3 additional SOWs Year: Oct 2018 to Sep 2019 (12 months)Role Title: Project Delivery Analyst• Managing ‘Managed Services’ program, specific to architects and technical SME resources for client. • Managing cost and value evaluation of managed services. • Managing IBM IPPF (Integrated Project Planning and forecasting) tool. • Working on cost break-up and true-up along with Financial Analyst.• Managing procurement, licensing, sub-contracts and novation contracts. • Working along with program executives on new business opportunities and PCRs.• Monitoring execution management, organizational governance, and strategic changes.• Working on IBM mandatory and project control book as per IBM GTS policy. Show less Program: Orange Africa (France Telecom)Projects: GTS- Orange Africa Burkina Faso and Sierra Leone and 30+ RFS in 2 years Year: Mar 2017 to Oct 2018 (20 months)Role Title: Project Iteration Management, PMO & Finance• Managed business approved application and OEM software baseline, HW & SW licenses, CEP Inventory for monthly deliverables for invoicing. • Worked on CDF files and other mandatory for completing billing and Invoicing. • Monitoring baselines for compliance, patching, decommissioning as per approved changes in services. • Loading new RFS/RFPs in IBM portfolio Mgmt. tool (PGMP), collaborating with pricier and technical team to build SOW and upload artifacts for any new request (RFPs). • Prepared and published the ‘Service level agreement (SLAs)’ for the business as a mandatory contractual requirement. • Managed process recurring contract and services payments.• Managed financial closure for disposed/ sold to customer assets.• Forecast of project services expenditure and cap-ex evaluation for quarters.• Worked with account receivable team to track the payment progress. • Preparing business forecast and costing reports for management. Show less Project: Asset Management (SO accounts)Year – Oct’2014 - Mar’2017 (30 Months)Role Title: IT-Assets Manager (Finance)• Monthly reconciliation of financial book and operational book end-to-end. • Monthly depreciation reports to project executives. • Forecast of project services expenditure and cap-ex evaluation for quarters. • Publish annual maintenance contract tracker for assets under IBM scope. Reviewing licenses and services contracts for renewal.• Handling Key control and operations (KCO) audit, their data request, query and recommendations. • Recommend and take initiative for high maintenance cost assets for their end of life.• Analyze software matrices OS which includes reconciliation of active hardware assets, LPAR with valid installed software scan, Installed software scan with HW, reconciliation of IBM and ISV SW. • Gap analysis on end-to-end property control. • Identifies areas of process improvement and communicates to asset manager. Show less
Service Delivery Manager
Apr 2021 - Sept 2021Information Technology Project Manager
Sept 2019 - Apr 2021Project Manager Financial System
Oct 2018 - Aug 2019Project Management Officer
Feb 2017 - Oct 2018Asset Management Analyst - Finance
Jan 2011 - Feb 2017
Kyndryl
Sept 2021 - nowService delivery managerContinuing SDM position for KAUST, KSA.
Licenses & Certifications
Business strategy and performance analysis from cygnus business and research institute, hyderabad
Cygnus business and research institute, hyderabadSept 2010- View certificate
Project management professional (pmp)®
Project management instituteJul 2022 - View certificate
Ibm cloud essentials-v3
IbmJun 2021 - View certificate
Project management professional (pmp)®
Project management instituteJul 2022 - View certificate
Cloud core
IbmFeb 2021 Ibm agile explorer
Ibm- View certificate
Ibm explorer project manager
IbmMay 2020
Languages
- enEnglish
- hiHindi
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