
Timeline
About me
Manager, Epic Business Intelligence
Education
University of michigan
2005 - 2016Bachelor's degree computer scienceOakland community college
2001 - 2004Associate's degree general studiesActivities and Societies: Phi Theta Kappa, All-USA Academic Team, Chancellor's Advisory Counsel, Senate Board Meetings, Salzburg Seminar
Lsu shreveport
2024 - 2027Master's of health administration health/health care administration/management
Experience
Binary heaven
Apr 2007 - Sept 2011Sole proprietorServing all technical needs of small businesses and consumers in South East Michigan. • Grew clients from startup to several exclusive business relationships and 15-20 consistent customers.
Gordon food service
Apr 2008 - Apr 2014Senior divisional technicianHardware, software, network setup and support. Application development and scripting.• Rebuilt team customer support standards, including issue tracking, turn-around times, culture and automation. Team was recognized as team of the year for the first time in a decade after first 7 months.• Personally designed and developed new incident management system, resulting in $10k annual cost avoidance. Application was still used across GFS U.S. distribution centers at last check.
Trinity health (hq michigan)
Apr 2014 - nowLeading enterprise-scale projects. Designing solutions to complex problems in a multi-platform clinical and revenue space.• Lead NextGen 1100+ server data center migration to Chicago and Allentown. Coordinated over 15 teams across 4 departments, delivering over 20 evening, weekend and weekday migration events on time in one year. • Lead role in resolving Athena EMR usability concerns, developing future platform strategy and managing SLAs.• Lead role in resolving Nextgen EMR performance issues. Show less
Manager, Epic Business Intelligence
Sept 2018 - nowTeam Lead, Revenue Applications
Jun 2017 - Sept 2018Sr. Technical Analyst, Clincal and Revenue Apps
Jan 2017 - Jun 2017Technical Analyst, Clincal and Revenue Apps
Apr 2014 - Jan 2017
Licenses & Certifications
Epic - caboodle data model
EpicAug 2023Epic - cogito
EpicOct 2023Epic - clinical data model
EpicSept 2023- View certificate
Network +
ComptiaAug 2008 Epic - clarity data model
EpicAug 2023- View certificate
A+
ComptiaJan 2001 - View certificate
Inet+
ComptiaJan 2001
Honors & Awards
- Awarded to Alexander ProkicAmbassador to Global Citizenship Conference in Salzburg, Austria - Apr 2004
- Awarded to Alexander ProkicStudent Rep. to Chancellor's Advisory Counsel - Mar 2004
- Awarded to Alexander ProkicVice President of Honors Society - Sep 2003
- Awarded to Alexander ProkicNominated to All-USA Academic Team - Mar 2003
Volunteer Experience
Campus Tour Guide
Issued by Oakland Community College on Sept 2003Associated with Alexander Prokic
Fundraising through Phi Theta Kappa
Issued by American Cancer Society on Sept 2003Associated with Alexander Prokic
Voter Registration Drive
Issued by Phi Theta Kappa on Sept 2004Associated with Alexander Prokic
Small Group Leader, Programming Assistant, Tech Volunteer
Issued by NorthRidge Church on Jul 2009Associated with Alexander Prokic
Languages
- enEnglish
- geGerman
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