Experience

• 

  Binary heaven

  Apr 2007 - Sept 2011

  Sole proprietor

  Serving all technical needs of small businesses and consumers in South East Michigan. • Grew clients from startup to several exclusive business relationships and 15-20 consistent customers.

• 

  Gordon food service

  Apr 2008 - Apr 2014

  Senior divisional technician

  Hardware, software, network setup and support. Application development and scripting.• Rebuilt team customer support standards, including issue tracking, turn-around times, culture and automation. Team was recognized as team of the year for the first time in a decade after first 7 months.• Personally designed and developed new incident management system, resulting in $10k annual cost avoidance. Application was still used across GFS U.S. distribution centers at last check.

• 

  Trinity health (hq michigan)

  Apr 2014 - now

  Leading enterprise-scale projects. Designing solutions to complex problems in a multi-platform clinical and revenue space.• Lead NextGen 1100+ server data center migration to Chicago and Allentown. Coordinated over 15 teams across 4 departments, delivering over 20 evening, weekend and weekday migration events on time in one year. • Lead role in resolving Athena EMR usability concerns, developing future platform strategy and managing SLAs.• Lead role in resolving Nextgen EMR performance issues. Show less

  • Manager, Epic Business Intelligence

    Sept 2018 - now

  • Team Lead, Revenue Applications

    Jun 2017 - Sept 2018

  • Sr. Technical Analyst, Clincal and Revenue Apps

    Jan 2017 - Jun 2017

  • Technical Analyst, Clincal and Revenue Apps

    Apr 2014 - Jan 2017