Experience

• 

  Mercury drug corp.

  Apr 2000 - May 2005

  Summer job trainee

  - All summer seasons of the year 2000 to 2005.- Assisted employees with all administrative and clerical work in different departments.

• 

  Nestle s.a.

  Sept 2005 - Feb 2006

  Production crew

  - Assisted in packaging and storing of ice cream goods and raw materials needed for ice cream.

• 

  Pccw teleservices

  Feb 2006 - Dec 2007

  Outbound sales specialist

  - Contact prospective customers by both phone and email.- Up-sell additional products as the need arises.

• 

  Dell

  Mar 2008 - Dec 2012

  Senior customer support specialist

  - Promptly responding to customer queries via email, live chat, and phone.- Liaising with colleagues or managers to find the best solutions to customers’ issues.- Maintaining a polite, helpful, and professional manner at all times.- Providing training to new customer service agents.

• 

  Adp

  Feb 2013 - Mar 2013

  Implementation payroll specialist

  - Work with the client (business-to-business) to analyze their needs and information to ensure appropriate transition expectations.- Manage the setup of the payroll, tax, and billing systems with timely, accurate output with productivity matching 4.5 completed conversions per week.- Train the client on the ADP systems and processes while supporting the client through a minimum of the first two payroll cycles.

• 

  Psg global solutions

  Apr 2013 - May 2013

  Us senior recruiter

  - Locate/source talented individuals to meet a company’s needs.- Conducted screening and initial interviews and then profile talents.- Maintain candidate database.

• 

  Remote staff

  Jul 2013 - Oct 2019

  General virtual assistant

  - WP website content, QA, and management.- Liaised between clients and vendors and maintained effective lines of communication.- Provided administrative services, including chat and email correspondence.- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Communicated with vendors regarding back order availability, future inventory, and special orders.- Managed social media, website, and CRM.

• 

  Exploration

  Apr 2018 - May 2018

  Virtual assistant

  - YouTube Music backend research.

• 

  Freeeup

  Jul 2018 - Nov 2021

  Order management specialist

  - Completed administrative tasks by performing business correspondence, customer support, data entry, and research.- Liaised between customers, fulfillment, and vendors and maintained effective lines of communication.- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.- Managed social media, website, and CRM.

• 

  Kinetic innovative staffing

  Nov 2021 - Nov 2023

  Customer experience specialist

  - Tracking customer experiences across online and offline channels, devices, and touchpoints.- Responding to customer queries in a timely and effective manner, via email, social media, or chat applications.

• 

  Viva leisure

  Nov 2021 - now

  Member assist

  - Email and live chat customer support

• 

  Eflexervices, inc.

  Mar 2022 - Aug 2022

  • Human Resources Coordinator

    Jul 2022 - Aug 2022

  • Executive Assistant

    Mar 2022 - Aug 2022
• 

  Upwork

  Nov 2022 - Oct 2023

  Virtual assistant
• 

  Maple leaf funds - group of companies

  Jan 2024 - Apr 2024

  Virtual assistant

  Virtual assistant to WordPress developers in building page contents and updating URLs