Experience

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  Nabams o.u.i

  May 2016 - May 2017

  Academic officer
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  Abeokuta grammar school

  Jan 2018 - Dec 2018

  Nysc
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  Self employed - web: emploi.com.ng

  Jan 2019 - now

  Research content developer/research analyst
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  Polaris bank ltd.

  Nov 2019 - Jan 2022

  Responsibilities:• Ensured coordination of hiring and training.• Inducted new staff to the work environment, whilst organizing a briefing session as regards their respective job description.• Engaged the new staff on training and development required to ensure desired productivity and attainment of organizational objective.• Rendered suggestions as regards new features whilst implementing same to enhance brand awareness.• Ensured agents carry out their respective duties in line with the Standard Operating Procedure (SOP)• Identified operational challenges whilst rendering possible resolutions.• Worked along with others supervisors to guide and support the agent in order to maximize customer satisfaction. Show less

  • Ag.Training Faculty Team Lead - Contact Center

    Nov 2021 - Jan 2022

  • Customer Experience Expert - Email

    Nov 2020 - Oct 2021

  • Customer Experience Expert - Inbound

    Dec 2019 - Nov 2020

  • Customer Experience Expert - Telemarketing

    Nov 2019 - Dec 2019
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  Polaris bank ltd.

  Apr 2022 - now

  User experience team lead: contact center

  Responsibilities-Ensuring effective closure of complaints logged.-Guiding the agents with corrective nuggets to ascertain effective closure of complaints.-Enhancing customer service quality and user experience.-Averting the occurrence of wrong closure of complaints logged.-Deriving customer satisfaction with respect to service delivery.

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  Premiumtrust bank

  Sept 2022 - now

  Team lead customer support/content manager - customer experience department