JASTUN JOHNSON J

Experience

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  Neptune Engineering

  Jul 2009 - Dec 2009

  NMS Engineer

  Perform installations, trouble-shooting and commissioning of software/hardware and also perform tests and routine preventive maintenance

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  TREUE MAX SOLUTIONS

  Jan 2010 - Jun 2011

  Hardware and Network Support Engineer

   Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups Performing first level support on application related issues which faced by user.  Providing remote support for users & resolving the tickets by using remote tools.  Configuration of email clients such as outlook express, MS Outlook, Lotus notes.  Keeping a regular check on antivirus definition files.  TCP/IP networking and hardware maintenance and repair. Training new employees. Assistance with training of staff and compiling procedural documentation  Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.  Handled responsibilities with regard to administration and maintenance of LAN infrastructure, including network Connectivity, Internet access and E-Mail etc Show less

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  MANAPPURAM FINANCE LTD

  Jul 2011 - Oct 2013

  IT ENGINEER

   Responsible for resource planning and allocation and providing cross-functional escalation and communication.  Responsible for reviewing service calls, monitor SLA's and notify engineers to ensure customer satisfaction, empathy, meet SLA's, service quality.  Prepare for and participate in monthly project performance reviews with senior management  Assisted company personnel with desktop operation both hardware and software  Supervised and performed the installation of new IT network equipment, system software and desktop computer  Identify issues and challenges, lead/facilitate improvement in projects, measure and validate project results, and facilitate successful implementation of all facets of process improvements or changes identified  Handled escalations and assign unresolved calls or incidents to appropriate support groups.  Planned routine repairs and/or system upgrades  Provided employee training and instruction (presentations) regarding basic support and quality standards.  Tested the IT networking systems, monitored the performance of network servers and maintained computer systems of the organization.  Updated management on a regular basis through reports, email, and presentations.  Execute a data-driven, statistical approach to problem solving, including gathering, analyzing and reporting data  Supervised and participated effectively in implementation such as Maximo configuration, testing, etc.  Made use of Helpdesk systems to make work-load prioritization, to update calls.  Documented and maintained supply of all required inventory  Interface with vendors to resolve hardware and software problems  Administered the creating and supporting of IT accounts and computer systems  Performed technical support, including escalation of problems and incident identification with subsequent resolution.  Ensured functionality of desktop systems throughout departments by regular checks and maintenance Show less

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  GESCIS Technologies

  Nov 2013 - now

  Project Team Lead

  Direct and manage project development from beginning to end.Define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholdersDetermine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during the project cycle.Set and continually manage project expectations with team members and other stakeholders.Delegate tasks and responsibilities to appropriate personnel.Identify and resolve issues and conflicts within the project team.Plan and schedule project timelines and milestones using appropriate tools.Track project milestones and deliverables.Develop and deliver progress reports, proposals, requirements documentation, and presentations.Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas.Proactively manage changes in project scope, identify potential crises, and devise contingency plans.Define project success criteria and disseminate them to involved parties throughout project life cycle.Build, develop, and grow any business relationships vital to the success of the project.Develop best practices and tools for project execution and management. Show less