Tyler McGrue

Experience

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  Home Depot

  May 2016 - Nov 2017

  Cashier Customer Service

  Assisted customers by helping them find specific items throughout the entire storeCommunicated with customers about the steps for applying for a consumer credit cardCollaborated with associates at Home Depot headquarters over the phone to assist customersTrained and supervised new cashiers and customer service associates

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  San Diego State University

  Aug 2017 - May 2018

  Social Media, Programming, and Event Assistant

  Promoted within 3 months of employmentUpdate sensitive information on all current and incoming international studentsDirect visitors, volunteers, and new students to specific locations and events on campusPublish and distribute newsletters, volunteer’s pamphlets, posters, and sign in sheetsManage up to 80 volunteers at a time during numerous international events

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  The TJX Companies, Inc.

  Sept 2018 - Dec 2018

  Seasonal Cashier Customer Service

  Trained to work in all areas of the store.Responsible for assisting in the daily operations of the store.Recommended and helped customers select merchandise based on their needs.Exchanged and returned merchandise for customers quickly and efficiently.Maintained friendly and professional customer interactions.

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  H&R Block

  Dec 2018 - Jul 2020

  ● Incorporate excellent communication abilities when guiding customers from around the world through often complicated filing processes, adhering to latest Federal guidelines. ● Sift and analyzed tax returns from multiple angles, looking for trends that highlight problems or opportunities.● Assist and advise taxpayers on a wide-range of IRS tax forms, notices and issues.● Research and respond to a variety of tax law questions based on customer inquiry.● Research tax issues and properly adjust taxpayers' accounts.● Identify financial and accounting errors in tax forms and discrepancies in tax returns based on new tax law changes.● Furnish taxpayers with sufficient information and advice to ensure correct tax form completion.● Answer user inquiries regarding company software to resolve problems.● Read technical manuals, confer with users, and/or conduct tax calculated diagnostics to investigate and resolve problems or to provide technical assistance and support. Show less Contribute to ongoing software testing, using manual test cases to fully exercise functionality while consuming minimal resources. Use testing experience and results to articulate improvement suggestions and input into requirements documents, incorporating product knowledge and understanding of customer issues. Conducted end-to-end product testing with a key focus on facilitating the customer experience. Generated detailed documentation reports to recreate defects and determine suitable workarounds. Show less

  • Tax Research Specialist

    Dec 2019 - Jul 2020

  • Quality Assurance Analyst

    Jun 2019 - Dec 2019

  • Tax Research Specialist

    Dec 2018 - Jun 2019
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  CCS Global Tech

  May 2019 - Jun 2019

  Finance Intern

  Assist the finance team in monthly, quarterly and yearly forecasting efforts.Engage in process improvement & automation projects to improve the efficiency of the department. Analyze operational and financial data, investigate variances, identify business drivers, and evaluate their impact on planned objectives.Participate in making templates for Financial Analysis, Costing, Reports, Dash Boards, Market Intelligence, Project analysis, Budgeting.Perform ad hoc financial analysis as business needs require. Show less

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  California Department of Tax and Fee Administration

  Aug 2020 - now

  Business Taxes Representative

  Provide technical and analytical assistance to Tax Technicians. Timely resolve CROS assignments Instruct taxpayers on how to transmit, cancel, and inquire about online, mail, and ACI payments. Explain due dates, settlement dates, relief options, and all other aspects relating to the EFT process. Interpret and apply special tax law, transactions tax law, regulations, and annotations to ensure taxpayer's compliance and address taxpayer inquiries. Resolve identified questionable return problems through telephone contact, written correspondence (including replies and follow-ups to initial correspondence), and the issuance of determinations. Perform return and payment maintenance in CROS to establish and adjust taxpayer assessments for tax, interest, and/or penalty. Professionally communicate with taxpayers over the telephone to resolve return reporting issues, assist with return preparation, and address questions relating to the billing, adjusting, analysis and delinquencies. Review taxpayer requests and prepare effective written recommendations for action on relief of penalty/interest cases. Process required adjustments, issue refunds, and generate correspondence related to relief from penalty cases. Show less