Thien Phan

Experience

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  Shyang Hung Cheng Co. Ltd, Shyang Shin Bao Group (TAIWAN)

  Dec 2003 - Sept 2004

  IT Helpdesk

  - Support end-users.

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  FPT Telecom Joint Stock Co.(Viet Nam)

  Nov 2004 - Oct 2005

  Project Staff

  - Support and consult clients.

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  Fusheng Viet Nam Industrial Co., Ltd. (TAIWAN)

  Nov 2005 - Sept 2007

  IT Staff

  - Support Purchase & Sale module of ERP.- Set up, manage & maintain Server, PC, Laptop, Printer, Wireless, Router, Time Attendance Machine and other IT equipment.- Install Operation System & Software: MS Windows 98, 2000, XP, Vista, MS Windows Server 2003, MS Office 2000, XP, 2007, AutoCAD, Photoshop, Corel Draw, MacAfee, Symantec, AVG…- Set up, manage & maintain: Mail server (MDaemon, Exchange 2003), ISA Server 2004, Router, DNS, WINS, DHCP, DC, File Server, FTP Server, Web Server, VPN (Client – Server, Gateway - Gateway), … - Design, analyze and deploy LAN.- Monitor and troubleshoot network.- Make SOP for maintenance & IT forms.- Study new technologies and give out solutions.- Support & take care end-users- Daily data back up - Report to Factory Director. Show less

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  Cadena-IT Services Co., Ltd (DUTCH)

  Sept 2007 - Jun 2008

  Technical Manager

  - Support sales team to consult clients about IT solutions.- Support technical team to deploy IT projects (server, firewall, email system, network equipment, software…) in clients’ site.- Make plan to maintain IT System in all clients.- Train technicians about technical skills.- Troubleshoot problems in the clients’ IT System.- Report to Operating Director.

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  Rochdale Spears Co., Ltd (United Kingdom)

  Jun 2008 - Jun 2011

  IT Manager

  - Manage IT Department with four staffs and there are two hundred users in three sites.- Give out policy, SOP, objectives and plan for management.- Build up annual IT budget and control cost.- Backup & Disaster strategy.- Take care security in the system.- Suggest new techniques, solutions that they can bring more benefits to users and company.- Train users to upgrade their knowledge in computer, software using.- Daily monitor, improve and troubleshoot the problems in IT system to make sure servers and applications can work smoothly.- Regularly discuss with users to get their requests and make suitable actions in the system.- Server environment: Windows Server 2003/2008, Mail Exchange Server 2003-2007, Share Point 2003, NT backup, Symantec Backup Exec 12.5, ISA 2006, IIS Server, SQL Server 2000 & 2005, File Server, DNS, DHCP, WINS, FTP Server…- Network environment: LAN, WAN, VPN, ADSL, Load balancing, Wireless…- Security environment: ISA Server 2004-2006, Cisco firewall…- SAN environment.- Client environment: Windows XP, Vista, Ms Office, Open Office, AutoCAD, Photoshop, CorelDraw, MS Access…- PABX Maintenance.- Software applications: MRP System (Material Resource Planning), Hr Software, Cutting List Software, Access Account Softwareo Upgrade/ develop applications as company business required.o Manage, maintain and support users on using these applications.o Analyze data to design/ customize reports for other Departments.o Build up process/ procedures/ guides of using applications.o Coordinate between users and vendors to solve concerned problems.o Ensure that the security of the company’s data is protected through backups of all data applications.- Report to Finance Director. Show less

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  Kajima Vietnam Co., Ltd. (Japan)

  Jun 2011 - now

  IT Manager

  - Build up IT strategy in long term as requirement of company business.- Build up, apply and maintain IT policy for company in Vietnam and comply with IT policy from global corporation.- Build up annual IT budget and control cost.- Manage system capacity such as assets, configurations and changes.- Manage purchasing of IT assets.- Manage IT organization. o Backup & Disaster Recovery o ISO 9001:2008 o SOP o Working guide o Goals - Develop IT staffs.- Organize helpdesk service (catalogs, procedures, FAQ...). - Manage IT projects.- Manage infrastructure system. o Server: Windows Server 2012/2008, Hyper-V, Domain Controller, Email Exchange, SQL Server 2008, File Server, Symantec Backup Server… o Network: LAN, VLAN, WAN, VPN, ADSL, Load balancing, Wireless, Video Conference (WebEx), Cisco Router routing… o Security: FORTIGATE Firewall, McAfee Encryption, Data Loss Prevention… o PABX o Client: Windows 7/8, Office 2010/2016, Microsoft Project, Acrobat Pro... o Cloud: Office365, Citrix Share File, OneDrive...- Manage information security. o Control internet access of internal users. o Protect company data like using McAfee encryption, Data loss prevention (DLP), USB Port restriction, File server access permission control and USB storage with password, Protection on smart phones.. o Train information security to end-users. o Make user guidebook of IT security.- Manage software application: HR & Payroll Software, Accounting System…- Discuss with Management, other Dept. Heads to study about their requirements, then analyze and make plan to improve current issues.- Consult Management about new technology that can apply to company business to increase value and efficiency.- Report to Global IT Manager, Admin & Finance General Manager. Show less