Olivia McCampbell

Experience

• 

  Presbyterian Homes & Services

  Mar 2013 - Jan 2014

  Staffing Coordinator
• 

  BareMinerals

  Jan 2014 - Oct 2015

  Assistant Manager
• 

  Self Employed

  Oct 2015 - Jun 2021

  Makeup Artist
• 

  BareMinerals

  Jan 2019 - Jun 2021

  Keyholder

  Sales leading management

• 

  Comcast

  Sept 2020 - now

  Loyalty specialist

  Job SummaryFacilitates interactions with customers in a way that is in accordance with the Company's service delivery strategy. Establishes rapport and promotes effective relationships, upholding Comcast's commitment to the customer experience through our Credo, Voice of the Customer (VOC) surveys and the Comcast Customer Guarantee. Responsible for retaining customers who request to disconnect or downgrade services/ensure at risk customers are satisfied. Communications may be inbound and/or outbound. Re-builds the customer relationship by reselling the benefits and value of Comcast's products and services along with identifying their unstated needs, selling any missing lines of business to the customer and make account changes as necessary. Positively positions Comcast products against competitive offerings, relates well to the customer, exercises sound judgment within the scope of their empowerment and acts in the best interest of both the customer and company. Show less