Farooq Ali

Experience

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  China Yuncheng plate making co

  Aug 2004 - Dec 2006

  Network Engineer

  Responsible of Purchasing of all IT related equipments.Support of day-to-day Helpdesk system calls.Installation, Configuration of Apple Macintosh computer (G4, G5) and Intel Based Computers.Implementation of UTP Cat5 Cabling using DLink Switch (10/100 Mbps)/NIC(s).Replacement of dialup connectivity with DSL service.

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  PICIC Asset Management Company Limited

  Jan 2007 - Oct 2009

  IT Officer

  •Administration of Windows Server 2003, Exchange Server 2003, ISA Server 2000.•Creating and configure Users account, Email account and configure MS Outlook for clients.•Taking Database backups on scheduled basis and Restoring of database on Backup Database Server on scheduled basis.•Maintaining the contract of Service Level Agreement (SLA).•Responsible of purchasing of Licenses and Media of all Microsoft & other installed software.•Maintaining proper inventory and documentation of all IT machines and equipment.•Installed and configure network printing Device with printers in company departments.•Providing desktop support. Show less

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  Dubai Insurance Co.

  Jan 2010 - Dec 2010

  IT Officer

  •Administration of Windows Server 2008 and Exchange 2007. •Creating and configure Users account, Email account and configure MS Outlook for clients,•Responsible for networking, cabling, system configuration, help desk support, system support, hardware trouble shooting•Maintaining proper IT inventory. •Coordinate with the vendor for IT related equipments.•Installed and configure network printing in company departments.•Assist IT Manager in IT related activity.

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  BCI Services Ltd

  Jun 2012 - Sept 2012

  IT Support Engineer

  Support day to day help desk system calls, Installation, configuration of Intel based computers, coordinate with the vendor for IT related equipment.

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  Megaplus Pakistan

  Mar 2013 - Aug 2013

  IT System Engineer

  Placed in Multinational companyResponsibilities:IT Administration, Providing help desk support to the user, Coordinate with the vendor for getting IT related quote, Taking and maintaining backup Tapes, Installing server and client pc, Assist IT Manager in IT related activity

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  Pak Iran Joint Investment Company

  Sept 2013 - Feb 2014

  System Administrator

  IT Administration, Coordinate with the vendor for getting quotation for the IT relatedequipment, Providing support in cable harnessing, help desk support , Assist IT Head inplanning and designing system Network, Implementing DR Site.

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  Bci Services

  Jul 2015 - Feb 2016

  IT Supervisor

  •Supervises IT Help Desk support technicians. •Assist team in solving of issues submitted to the IT Help Desk. •Train IT Help Desk professional on operational procedures and troubleshooting techniques. •Manage the processing of incoming call to the IT Help Desk via both telephone and email to ensure timely and effective resolution of end user issues.•Coordinate with the vendor for getting IT related quotations.•Installing Operating system and configuring PC with necessary software and troubleshooting hardware if having any issue. Show less

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  MCB Bank Limited

  Mar 2017 - Jun 2021

  Officer end point control

  • Manage the processing of incoming call to the IT Help Desk via both telephone and email to ensure timely and effective resolution of end user issues.• Provide support of Kaspersky endpoint security Antivirus application installation for back office and branches and managing through Kaspersky security center console.• Before change of role, I was configuring network printing in company departments through print server.• Before change of role, I was providing support to the Ex NIB Cloud (Terminal Server users).• Before change of role, I was configuring user profiles which are connect through Terminal Server.• Before change of role, I was participation in domain migration activity through Ex-NIB to MCB domain.• During Ex NIB period. I was managing Active directory in which creating and configuring user account.• During Ex NIB period. I was creating email account through exchange server and configuring outlook for the terminal server ( cloud ). Show less

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  Hamdard University

  Jul 2021 - Feb 2022

  System Administrator

  1. Provide support of preparing Addition Domain Controller in existing environment.2. Provide server level support (RIAD Configuration.3. Designing of server and network layout on Visio software.4. Creation of bulk user in Active Directory through script and assign into group through script.5. Train IT Help desk professional on troubleshooting technique.6. Coordinate with the vendor for getting quotation for the IT related equipment.7. Provide Desktop level supports.

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  R.A Engineering & Services (Pvt.)Ltd

  Feb 2022 - Oct 2022

  IT Manager

  1. Reporting company upper management (Directors) for IT related approvals.2. Help in defining IT infrastructure strategies and processes.3. Monitor performance of IT system to determine productivity levels and to make recommendations for improving the IT infrastructure.4. Provide support to company users. When required.5. Coordinate with ERP system consultant for solving ERP related issues. 6. Coordinate with vendor for getting IT related quotations7. Provide direction for IT team member.8. Identify loopholes in IT Security.9. Maintain proper IT inventory.10. Assign tasks to IT team members. Show less

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  Meezan Bank Limited

  Nov 2022 - now

  Assistant Manager IT -Infrastricture