Pravin Damle

Experience

• 

  NCR Corporation

  Sept 1998 - Jul 2000

  Trainee

  Coding in C, testing, deployment, training and production support

• 

  ICICI Infotech

  Aug 2000 - Nov 2000

  Software Engineer

  Coding in VB, testing, deployment, training and production support

• 

  NCR Corporation

  Dec 2000 - Oct 2023

  Key Achievements• Set up global support teams from scratch and managed them by maintaining consistently high Employee Engagement results.• Achieved high Customer Satisfaction results by implementing customer first culture, equipping the internal teams with necessary support tools, and reaching out to detractor customers.• Reduced operational costs by creating and implementing backlog reduction plans, preventive action plans and continuous process improvements. • Managed a portfolio of 6 products. Show less

  • Manager, Global Software Support

    Jan 2007 - Oct 2023

  • Engineering Manager

    Nov 2005 - Dec 2006

  • Team Lead

    Dec 2000 - Oct 2005
• 

  NCR Atleos

  Oct 2023 - now

  Enterprise Software Support Manager

  Heading a team of managers and technical resources to provide world class support for our NCR Atleos customers.