Pravin Damle

Pravin Damle

Trainee

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location of Pravin DamleMumbai, Maharashtra, India

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  • Timeline

  • About me

    Enterprise Software Support Manager

  • Education

    • Sathaye College

      1992 - 1997
      B. Com Accounts, Economics, Taxation etc.
    • SPJIMR SP Jain Institute of Management & Research

      2005 - 2005
      MCPM Project Management
    • National Institute of Information Technology

      1997 - 1998
      GNIIT IT
    • Karnataka State Open University

      2004 - 2005
      MSc. IT
  • Experience

    • NCR Corporation

      Sept 1998 - Jul 2000
      Trainee

      Coding in C, testing, deployment, training and production support

    • ICICI Infotech

      Aug 2000 - Nov 2000
      Software Engineer

      Coding in VB, testing, deployment, training and production support

    • NCR Corporation

      Dec 2000 - Oct 2023

      Key Achievements• Set up global support teams from scratch and managed them by maintaining consistently high Employee Engagement results.• Achieved high Customer Satisfaction results by implementing customer first culture, equipping the internal teams with necessary support tools, and reaching out to detractor customers.• Reduced operational costs by creating and implementing backlog reduction plans, preventive action plans and continuous process improvements. • Managed a portfolio of 6 products. Show less

      • Manager, Global Software Support

        Jan 2007 - Oct 2023
      • Engineering Manager

        Nov 2005 - Dec 2006
      • Team Lead

        Dec 2000 - Oct 2005
    • NCR Atleos

      Oct 2023 - now
      Enterprise Software Support Manager

      Heading a team of managers and technical resources to provide world class support for our NCR Atleos customers.

  • Licenses & Certifications