FASLE PM

Experience

• 

  VISSKAN AVIATION PRIVATE LIMITED

  Jul 2013 - Sept 2013

  Customer Service Representative

  • Welcome passengers as they approach the check in counter and verify their ticket information & issue boarding pass. • Issue labels for hand luggage and ensure that booked luggage is also properly labeled. • Provide passengers with information on their flights including flight numbers and ETD and ETA• Verify baggage allowance and ensure any excess weight charges are communicated and collected before placing the bags to make up area • Check passengers’ travel documents such as passports to ensure that they are catching the correct flight• Assist passengers, especially the elderly, children and those with special needs in boarding planes by providing them with physical and logistic help• Provide support to first-time travelers by leading them through immigration and customs processes • Issue labels for hand luggage and ensure that booked luggage is also properly labeled• Weigh bags and ensure that any excess weight charges are communicated to passengers and collected before placing bags on the booking conveyor belt Show less

• 

  VISSKAN AVIATION PRIVATE LIMITED

  Nov 2013 - Nov 2015

  Ground Handling Support

  • Provides information to passengers and visitors to the airport, directing them to the appropriate gate, vendor, or parking area. • Enter data into flight information and display systems• Ask for passengers’ tickets and verify information by asking relevant queries• Make sure that birder regulations on both visas and luggage are followed• Issue boarding cards to patients after verifying their information completely• Weigh passengers’ luggage to make sure it conforms to airline rules• Assess passengers’ hand luggage to determine weight and size allowances• Make sure that any special instructions such as fragile luggage is handled with care and tagged appropriately• Take requests for seat changes from passengers and make flight announcements on public address systems. Show less

• 

  Emirates Sea Restaurant

  Dec 2016 - Dec 2022

  • Managing daily restaurant operations, such as opening and closing procedures, scheduling staff shifts, and coordinating with other departments• Ensuring compliance with legal requirement, company policies & procedures including dress code, behavior, and customer service guidelines.• Investigating and resolving customer complaints regarding poor service or food quality.• Providing guidance, training, and mentorship to staff members, promoting teamwork and a positive work culture.• Appropriately suggest additional items to customers to upsell and increase restaurant revenue. • Addressing diner complaints and take the appropriate actions to ensure dissatisfied guest become returning customer.• Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests.• Enforcing that all work areas, glassware, and silverware are properly cleaned throughout each shift.• Meeting, greeting, and encouraging feedback from customers and used feedback to implement positive changes within the restaurant.• Delivering quality service by providing a warm and welcoming environment.• Overseeing inventory levels, ordering supplies, and monitoring stock to preventshortages or excess.• Monitoring the staff's hygiene and personnel grooming standards. Show less Greet customers entering or leaving the restaurant premises.· • Answer all telephone calls in a courteous and professional approach and take messages.· • Take reservation messages · • Respond to queries in a timely manner and communicate any important messages.· • Interact with customers to have general feedback on services provided.· • Ensure workstation is properly clean prior to start of service and after closure.• Manage transactions using cash registers and point of sale system (POS).• Process credit card transactions and ensure correct amount is settled.• Ensure electronic billing machine/device is properly functioning and report any fault or anomalies.• Hand over feedback form to clients while processing transactions.• Any other duties related to post and/or as instructed by reporting Manager. Show less

  • Shift Supervisor

    Feb 2020 - Dec 2022

  • Receptionist Cum Front of House In Charge

    Dec 2016 - Jan 2020