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Leonardo Borges

Leonardo Borges

Student Intern

Followers of Leonardo Borges4000 followers
location of Leonardo BorgesUnited States

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  • Timeline

  • About me

    Senior Leader | Digital Transformation & Operational Excellence | AI, Agile, & Strategic Innovation

  • Education

    • RH Consultores

      2021 - 2021
      Lean Six Sigma Black Belt Continous Improvement

    • Fundación de Cultura, Difusión y Estudios Brasileños – Costa Rica

      2015 - 2017
      Curso Completo Do Idioma Portuguese Básico e Complementar

    • Tecnológico de Costa Rica

      2024 - 2024
      Especialización en Inteligencia Aritificial Empresarial Artificial Intelligence 93.75%

    • Emeritus

      2019 - 2020
      Postgraduate Diploma in Innovation & Design Thinking Innovation 91.3

    • Universidad Camilo José Cela

      2021 - 2022
      Master of Business Administration - MBA Business Administration and Management, General 8,14

    • Universidad de Costa Rica

      2002 - 2006
      Bachelor's degree Advertising

      Activities and Societies: Vicepresident of Students Association

    • EUDE Business School

      2021 - 2022
      Master of Business Administration - MBA Business Administration and Management, General

    • EUDE Business School

      2022 - 2022
      International Development Program For Directors Business Administration and Management, General

  • Experience

    • Intel Corporation

      Nov 2005 - Mar 2006
      Student Intern

      Employee Communications and Creative Strategies

    • Próxima Comunicación

      Oct 2007 - Apr 2008
      Advertisement Assistant

      Event/showcase planning and supervising for customers such as Sony Pictures LatinAmerica, Splenda, Lubriderm, Nicorette.Customer service and satisfaction.

    • Western Union

      May 2008 - Dec 2009
      Senior Collector

    • DHL

      Jun 2011 - Mar 2012
      Junior Business Process Coordinator

    • Oracle

      May 2012 - Nov 2013
      Collections Analyst

      Manage Key Accounts: Telecommunications - América Móvil, PRTC, Claro, CODOTEL, Ericsson, Alcatel-Lucent, Cable & Wireless. Major Caribbean Goverment Institutions and Oracle's Partners.Support invoicing, billing and rebilling processes.Achieved 100% on productivity metrics.Award on Q3 2012 for productivity and goals achievement.Provide solutions in order to optimize O2C end to end process.

    • IBM

      Nov 2013 - Aug 2019

      Leading the Procurement Compliance for The Coca-Cola Company at the China, Hungary, India and Costa Rica Delivery Centers. Service Delivery Manager for Latin America SCM Operations Team, providing compliance on Procurement. Service Delivery Manager for the Migration and centralization of RTR, PTP, OTC from Oriflame's Shared Service Center Leading the OTC operations for IBM's pharmaceutical client Abbvie (formely Abbott) in Heredia, Costa Rica. Providing services for Canada & LATAM Working for IBM's pharmaceutical client Abbvie (formely Abbott) on the global centralization project.I was the liaison between IBM’s outsourcing operation in Costa Rica and Credit and Collections in México and serve as backup for Chile, Colombia and Guatemala. My role is senior analyst and my responsibility is to verify and approve credit terms, polices and other collections and order to cash processes. We had to migrate all the operation from these countries.

      • Global Operations Manager - The Coca-Cola Company @ IBM

        Mar 2018 - Aug 2019

      • Sr. Manager SCM Operations - The Coca Cola Company @ IBM

        Jun 2016 - Mar 2018

      • Sr. Manager Finance Operations - Oriflame

        Aug 2016 - Jan 2017

      • Order To Cash Manager

        May 2014 - May 2016

      • Sr. Order to Cash Analyst

        Nov 2013 - May 2014

    • Teleperformance

      Aug 2019 - Feb 2021

      Solutioning Delivery of Cognitive, Advanced Analytics, Automation & Innovation. Colombia, Guyana, Perú, Nicaragua. Nearshore, Offshore, Domestic. Reporting into in the VP Of Business Development. Process Excellence & Continuous improvement for Nearshore market. Reporting into the C.O.O.

      • Senior Director of Solutioning Delivery

        Oct 2020 - Feb 2021

      • Senior Director of Operational Excellence & Bussiness Intelligence

        Aug 2019 - Oct 2020

    • Support.com

      Apr 2021 - Aug 2021
      Consultant (Fixed Time Contract)

    • ItelCX

      Oct 2021 - Jul 2023

      Head of the Innovation Lab for Data Science, Analytics, Automation and Scrum software development General Manager and Legal Representative in Colombia

      • Vice President Data Science & Innovation

        Oct 2021 - Jul 2023

      • Country Manager - Colombia

        Oct 2021 - Jul 2023

    • TransUnion

      Nov 2023 - now
      Senior Consultant Project Management, Global Product Catalog

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Leonardo Borges
      Living The Practices Award - "Restlessly reinvent our company and yourself" IBM CR GPSD Leadership Team Oct 2015 "Leonardo was a pioneer within the organization on putting in place Design Thinking initiatives for Abbvie F&A processes. Workshops to improve client experience and design new process ideas were implemented with the team, generating sessions of high value ideas and new improvement opportunities. Leo was in charge not only to coordinate but to encourage the team to engage in this kind of workshop. His desire to improve client experience within IBM and always trying to do things better are… Show more "Leonardo was a pioneer within the organization on putting in place Design Thinking initiatives for Abbvie F&A processes. Workshops to improve client experience and design new process ideas were implemented with the team, generating sessions of high value ideas and new improvement opportunities. Leo was in charge not only to coordinate but to encourage the team to engage in this kind of workshop. His desire to improve client experience within IBM and always trying to do things better are fundamental for F&A and Costa Rica in general" Show less