Josh Smith

Experience

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  Bell Atlantic Construction and Communication Services

  Jan 1997 - Oct 2000

  Lead Dispatcher

   Single point of contact for Presidential Appeals. Acted as Supervisor of DSL call center for 3 months. Approved and submitted employee’s weekly timesheets. Managed DSL technicians daily work load. Single point of contact for DSL contractors. Oversaw the integration of AOL broadband with Verizon.

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  Rivien Broadband/Clarity Integrated

  Oct 2000 - Jan 2001

  Supervisor of Provisioning/Data Administration Integrated

   Supervised a team of 3 employees to provision new Internet/Telcom service to business clients. Set-up new business customer billing. Coordinated database activities associated with voice and IP services. Participated in the resale of UNEP.

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  Ameriquest Mortgage Company

  Jan 2001 - Jan 2002

  Account Executive

   Awarded three consecutive months for closing the most home loans. Worked sales leads provided by the lead generation system, cold calling, and customer referrals. Assessed prospective customers interested in obtaining a loan and assisted them in completing the loan process. Developed new leads. Provided courteous and responsive service to internal, external, and potential customers.

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  Quest Diagnostics

  Jan 2002 - Nov 2003

  Service Order Representative

   Reconciled client accounts. Trained and mentored new employees. Provided pricing and results to internal and external clients.

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  Baltimore Gas & Electric

  Nov 2003 - Sept 2005

  Service Order Representative

   Handled urgent incoming 911 calls relating to gas and electric emergencies. Processed service orders for both commercial and residential customers. Demonstrated strong customer service skills by helping customers with questions and concerns on their billing statements. Provided first line of defense for diffusion of customer complaints.  Collected on delinquent accounts and established payment plans.

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  84 Lumber

  Sept 2005 - Jan 2007

  Manager in Training

   Managed 5 employees in daily operations of the store. Onboarded and trained all new associates. Top Sales award winner for nine consecutive months. Managed the collections of outstanding accounts receivable. Reduced over 90 day account balances by 20%. Created estimates for the building of homes, additions, decks, and other building projects. Developed new sales leads.

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  Pepsi Bottling Company Baltimore, MD

  Jan 2007 - Jan 2013

  Sales Representative

   Increased sales for route by 15% during the economic downturn. Managed 12 stores with an average of $150,000 dollars of sales each week. Onboarded and trained 20 merchandisers and 10 sales reps. Increased Account Services for route from 90 to 99 percent. Received multiple job awards for display presentations, order efficiency, accuracy of paperwork. Supervised and managed a high performing team of 5 merchandisers who consistently met or exceeded route goals. Promoted 4 of the 5 merchandisers to sales reps. Voir moins

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  Minnick's Inc

  Jan 2014 - Jan 2014

  Comfort Advisor
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  Minnick's Inc.

  Jan 2014 - Mar 2015

  Comfort advisor
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  Bay Breeze Heating & Cooling

  Mar 2015 - Jan 2019

  Trane Comfort Specialist

  Annapolis,MD Heating & Cooling SystemsBay Breeze started our heating and air conditioning service near Annapolis,MD - in Anne Arundel County and the surrounding areas. Bay Breeze continues to evoke the idea of reliability thru all our business practices. Today, though we service the Greater Baltimore and Washington Metro area, Bay Breeze lives for the referred customer. When we complete your new installation and exceed your expectations then it is our hope that you’ll be talking about us with your friends and family.Maryland's Best Heating and Cooling Systems.With more than 50+ years of combined experience, Bay Breeze Heating and Cooling of Davidsonville,MD offers top-brand systems with the best customer service in the area. We believe that customer service is the most important aspect of our heating and cooling business. If you want the most reliable heating or air conditioning systems in Maryland - combined with expertise that's second to none in the greater Annapolis area, give Bay Breeze a call today at (410)798-6933.CELEBRATING 12 YEARS OF SERVICE TO MARYLANDWe offer heating and air conditioning service 365 days per year. Bay Breeze handles all the work - from initial load calculations and system size recommendations, to removal of old equipment to the custom duct work needed to complete the professional fit of your system into your home.We offer double lifetime warranties on all our workmanship in writing, we stand behind everything we do, we have a one year 100% performance guarantee on all Trane equipment. Voir moins

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  Powell and Turner Heating and Cooling inc

  Jan 2019 - Oct 2020

  Comfort Advisor
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  Supreme Service Today

  Sept 2020 - Jan 2022

  Comfort Consultant
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  CareFirst

  Jan 2022 - now

  Help Desk Specialist

  1. Computer support in a call center environment - experience with taking tickets through an ITSM as well as phone support. Scenarios like password reset issues and connectivity issues are examples of trouble tickets experienced.2. Experience supporting Microsoft office products, Chrome, Edge, One Drive client, and Windows3. Proven experience providing effective and professional communication addressing moderately complex technical issues via telephone, chat support (ServiceNow Chat), and person-to-person.4. Multi-factor authentication - know what it is. Voir moins

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  CareFirst BlueCross BlueShield

  Jan 2022 - now

  Technical Help Desk Specialist level 2