Ahmed Hanafy

Ahmed Hanafy

Soldier

Followers of Ahmed Hanafy241 followers
location of Ahmed HanafyRiyadh, Saudi Arabia

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  • Timeline

  • About me

    Formar CSR @Teleperformance | Driven to excel in customer relations

  • Education

    • CIC - Canadian International College

      2013 - 2018
      Bachelor of Technology - BTech Information Management B
    • Cape Breton University

      2013 - 2018
      Bachelor of Technology - BTech Information Management B
  • Experience

    • Egyptian Armed Forces

      Jan 2019 - Feb 2020
      Soldier
    • X Estate Developments

      Jun 2020 - Jul 2022
      Sales And Marketing Associate

      ★ Contributed to significantly increasing the company's sales through online marketing channels. • Acted as the first point of contact to help customers with their preliminary questions, identify their needs, then schedule their request with the sales team.• Utilized social media platforms to gain customer interests, generate leads, and create brand awareness.• Collaborated with the design team to produce quality advertising material for company products.• Prepared monthly reports to assess the sales' performance and report it to management. عرض أقل

    • Teleperformance

      Dec 2022 - Apr 2024
      Customer Service Representative

      As a contact center agent at Etihad Airways, I managed to achieve and perform the following:★ Maintained a high record of first contact resolution (FCR) for several months consecutively.★ Handled an average of 1000+ guests per month and exceeded the AHT target.• Assisted and advised clients to choose from a variety of travel options and made reservations for them based on their various requirements and budgetary allowances.• Processed payments and sent confirmation details to customers.• Provided support to passengers who may need to amend or cancel a booking.• Supported with any issues or escalations that may arise regarding bookings or their travel experience.• Up-selling, when appropriate, by informing customers of additional services or special promotions, such as booking activities, premium stopover services, cabin upgrade options, or upgraded seats. عرض أقل

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Ahmed Hanafy
      Certificate of Appreciation - Feb 2020
    • Awarded to Ahmed Hanafy
      College Awards and Scholarships - May 2015 Throughout my study, I was awarded a 75% discount on a $4,000 college trip to Canada, as well as two partial tuition scholarships for academic excellence and language proficiency.