Ahmed Hanafy

Experience

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  Egyptian Armed Forces

  Jan 2019 - Feb 2020

  Soldier
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  X Estate Developments

  Jun 2020 - Jul 2022

  Sales And Marketing Associate

  ★ Contributed to significantly increasing the company's sales through online marketing channels. • Acted as the first point of contact to help customers with their preliminary questions, identify their needs, then schedule their request with the sales team.• Utilized social media platforms to gain customer interests, generate leads, and create brand awareness.• Collaborated with the design team to produce quality advertising material for company products.• Prepared monthly reports to assess the sales' performance and report it to management. عرض أقل

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  Teleperformance

  Dec 2022 - Apr 2024

  Customer Service Representative

  As a contact center agent at Etihad Airways, I managed to achieve and perform the following:★ Maintained a high record of first contact resolution (FCR) for several months consecutively.★ Handled an average of 1000+ guests per month and exceeded the AHT target.• Assisted and advised clients to choose from a variety of travel options and made reservations for them based on their various requirements and budgetary allowances.• Processed payments and sent confirmation details to customers.• Provided support to passengers who may need to amend or cancel a booking.• Supported with any issues or escalations that may arise regarding bookings or their travel experience.• Up-selling, when appropriate, by informing customers of additional services or special promotions, such as booking activities, premium stopover services, cabin upgrade options, or upgraded seats. عرض أقل