Jerry Balthrop

Experience

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  Sears, Roebuck and Co.

  Jun 1986 - Oct 1995

  Department Manager

  Sears Roebuck and Company, a national clothing and home goods retail chain.• Promoted from department employee in hardware to Department Manager in Clothing.• Responsible for 30-50 employees, inventory management, and overall store operations.• Promoted to Remodel coordinator, responsible for project management of two store remodels. Monitored activities to insure inventory control and to maintain store operations. Remodels were conducted during and after store hours. Both stores showed increased sales during the project. Show less

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  London Fog

  Oct 1995 - Jun 1998

  Outlet Center Manager

  London Fog Factory Outlet Store located in outlet centers throughout the USA sold outerwear and cold weather accessories.• Managed day to day operations of the store with 5-15 employees. • Responsible for inventory control, employee scheduling, customer service and marketing in the local area promoting the store. • Assigned to new store opening team designed to assist help set up new stores and train employees throughout the southeast. Also part of store remodel team that worked to help remodel stores while keeping those stores open. Show less

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  Cracker Barrel

  Jun 1999 - Jan 2001

  Retail Manager

  Cracker Barrel Old Country Store, Inc. is an American chain of combined restaurant and gift stores with a Southern country theme.• Responsible for the daily gift shop sales and operations which include inventory management, guest interaction and merchandising.• Assigned to the regional New Store Opening Team. Responsible for setting up and training retail employees around the southeast.

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  Financial Microsystems, Inc

  Jun 2001 - Sept 2005

  Programmer

  Financial MicroSystems, Inc. provides accountants with a powerful, easy to use line of write-up software, the Client Ledger System (CLS). • Assisted in the development of CLS in a Windows environment.• Tested functionality with a beta program (CLS-TaskMaster) designed to provide accountants with a software to help keep client filings and other account specific tasks one click away.• Developed the technical manual for CLS-TaskMaster.• Redeveloped the FMSI website (www.clientledgersystem.com). Implemented security features and gave our customers the ability to log into the website for software patches and to be notified via e-mail when updates or important company information was posted. Show less

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  Custom Wholesale Floors

  Sept 2005 - Jun 2011

  Distrubution Center Manager

  Custom Wholesale Floors is a Hardwood Flooring and Sundries distributors with distribution centers throughout Florida and in Georgia. The Norcross location serviced Georgia, Alabama, Tennessee, North and South Carolina with annual sales of $15 - $20 million from this location.• Operational responsibility for a 20,000 sf warehouse and cross docking facility as well as inside sales and pro products shop. • Responsible for fleet management, inventory and P&L.• Negotiated with regional common carriers to insure competitive pricing as well as managed any freight related claims.• Used trend reports and set max/min quantities of inventory items to insure proper inventory levels.• Responsible for Manufacturer Warranty Claims. Gathered all documentation and samples to provide to manufacturer to insure an expedited process for customers and homeowners.• Full responsibility for distribution center move. Designed and coordinated with new leasing management the build out of the new location. Successfully developed an operational plan to move the entire operation within one week without losing sales or disruption to the customers. Show less

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  CFS Corporation

  Jun 2011 - Dec 2016

  Customer Service Manager

  CFS Corporation is a manufacturer and national wholesale distributor of hard surface flooring to quality flooring retailers nationwide. CFS has offices in Atlanta, GA and Shanghai, China; and is quick-ship capable with warehouses in Georgia and California. • Responsible for Customer Service department which receives over 15,000 orders and $20 million sales annually. • Negotiate with common carriers to achieve the best possible rates.• Advise Purchasing Department with inventory needs based on upcoming sales promotions or projects.• Develop and share best practices across the company, including way to help monitor sales trends to insure proper inventory is being ordered and shipped to the appropriate warehouse. Developed Mas/Min Inventory alerts with this data.• Boosted company efficiency through technology upgrades and process improvements such as updating internal order processing software to speed up order entry while maintaining 2 customer service representatives and 20% growth each year for 3 consecutive years.• Develop educational tools for outside sales agents to assist them on sales calls. Developed marketing tools for customers not supported by an outside sales agent.• Moved, maintained and had full operational responsibility for sample production and sample warehouse operations for displays that are shipped nationwide. • Locate and work with outside vendors to negotiate pricing and insure quality control.• Developed a company wide Customer Loyalty program to focus on customer service, both internally and externally.• Recommends and work with programmer on enhancements to both internal software and website. • Visit with customers to maintain a customer relationship between their store and CFS. Listen to their needs to see if there are tools that CFS has or can develop to help their company grow, both with CFS and with their flooring business in general. • Adviser and influencer for Warranty and Claims. Show less

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  Mirage Granito Ceramico

  Dec 2016 - now

  Operations Manager