Alicia Liew

Experience

• 

  Twin Food P/L

  Jul 2005 - May 2006

  Customer Service Executive

  • Telemarketing.• Preparing sales' invoices.• Supplies' purchaser.• Preparing quotation for customers.• Servicing/handling customer's complaints.• Study customer's buying pattern and aging report.• Customers' AR and suppliers' AP monitoring.• Call centre environment

• 

  Singtel

  May 2006 - now

  * Manage assigned accounts/territories by nurturing business relationships with clients,understanding their business needs and managing the sales process with an in depthunderstanding of the client’s buying process.* Develop and execute the client account strategy that defines how we will help the clientfulfil their business needs, growth plans and differentiate themselves.* Successfully build and progress pipeline through regular and proactive follow up effortswith clients.* Accurate forecast in CRM system.* Develop and execute GTM plan.* Support marketing or product campaigns to achieve quota.* Measure, monitor and manage accounts sales performance and provide updates tomanagement.* Participate and coordinate the appropriate pre-sales, services and support resources tosuccessfully deliver solutions to clients.* Participate in management meetings and take responsibility for sales improvementinitiatives and other assigned action items. Show less * 24 x 7 Point of contact for assigned Singtel’s VVIP corporate customers (Eg: GIC, OCBC Bank, ANZ Bank, CapitaLand/Ascott, Honeywell, SG Govt Healthcare etc etc) on operational matters in regards to Corporate Data services.* Take ownership in managing incident upon escalation, providing support 24 x 7.* Provide regular update to the customer upon escalation, providing support 24 x 7.* Ensure all reported incidents are resolved in a timely manner, providing support 24 x 7.* Analyse incidents and prepare RFO with recommendations and corrective/ improvement action plans.* Impact analysis on the customers’ network and overseeing the entire planned maintenance cycle, providing support 24 x 7.* Develop customized processes and support to meet customers’ special needs.* Develop customized monthly performance report.* Conduct monthly network performance review that basically covers the following:* Previous meeting minutes.* Present monthly network availability report.* Develop improvement plan on prolong incidents, found no fault, repeated fault, chronic problem, etc.* Update or review any improvement plan.* Managing ad-hoc projects assigned by Supervisor (eg: Representing management for internal meetings, mentoring new hires, department event’s organizer). Show less

  • Inside Sales Account Manager

    Dec 2021 - now

  • Service Manager

    May 2006 - Nov 2021