Thejaswini Thomas MBCS

Experience

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  HiPower Support Centre

  Jun 2017 - Oct 2018

  E-Service Associate

  Provided IT support and process optimization for enterprise service operations.IT Operations & Troubleshooting – Maintained 99.8% system uptime by proactively resolving IT service issues.Process Documentation & Risk Assessment – Developed IT process manuals & risk assessment documentation, improving compliance & efficiency.

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  BYJU'S

  Jan 2019 - Nov 2021

  Product Expert

  Joined BYJUS as a Product Specialist and after 1 year got promoted as Product Expert.Designed and implemented scalable digital solutions to support cloud-based learning platforms.Cloud Infrastructure Optimization – Improved platform performance through cloud adoption and optimization strategies. IT Security & Compliance – Ensured system security & scalability, aligning with global IT compliance frameworks.Technical Consulting & Training – Provided expert guidance to teams on digital transformation & cloud adoption best practices. Show less

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  WMG, University of Warwick

  Feb 2023 - Jul 2024

  Digital transformation Engineer

  Designed and optimized cloud-based digital transformation strategies, enabling real-time insights and automation for SMEs in the West Midlands.Cloud & Data Analytics – Developed real-time data platforms, enhancing decision-making and operational efficiency by 25%. Enterprise System Integration – Implemented cloud solutions (Azure, API-driven architecture, Power Platform, ERP/MRP integrations) to streamline connectivity and workflows.Process Automation & AI – Reduced manual intervention by integrating AI-driven automation and workflow optimizations, boosting productivity.Digital Roadmap & Industry Collaboration – Partnered with senior leaders and SMEs to develop digital transformation roadmaps, advising on Industrial IoT, Cloud Data Analytics, and emerging tech adoption.Cloud Solution Architecture – Designed Microsoft Azure-based solutions (UML, Visio) tailored to business needs, improving client productivity by 15-20%.Sustainability & Energy Efficiency – Led Manufacturing Energy Toolkit projects, leveraging IIoT sensor data, Python/MATLAB analytics, and AI-powered interventions to reduce energy consumption.Mentorship & Talent Development – Managed and mentored interns and KTP Associates, guiding them in Digital Transformation projects and cloud innovations. Show less

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  The University of Sheffield

  Jul 2024 - now

  Solution Architect

  Leading solution architecture, cloud transformation, and security-driven initiatives, ensuring alignment with business goals, compliance standards, and operational excellence.Cloud & Digital Transformation – Designed & implemented multi-cloud strategies (Azure, AWS, Salesforce), enhancing scalability, security, and uptime to 99.9%.Solution Architecture & Security – Developed secure, scalable solutions, ensuring compliance with GDPR, and industry best practices.Enterprise Integration & Automation – Led Salesforce integrations, optimizing data flow, business processes, and system efficiency.Stakeholder Engagement & Strategy – Collaborated with C-level executives, IT leadership, and engineering teams to define future technology roadmaps and digital strategies. Show less