Denitsa Nikova

Experience

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  „RAABE Bulgaria” ltd

  Jun 2004 - Feb 2007

  Operative асcountant

  - Accounting of primary documents: cash and bank- Accounting the inventories movements in the accounting program;- Making inquiries from the program;- Make an inventory and compilation of comparable trial balance for the results of inventory;- Communication with banks and commercial contractors;- Fully support the activities of the Chief Accountant.

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  „GRAWE Bulgaria general insurance” ltd

  Jul 2007 - Apr 2012

  "Team Leader - Contracts and Claims Department”

  - Creation of internal rules for work at the “Contracts and Claims” Department;- Translation adjustments in the insurance terms from German into Bulgarian;- Creating Selling, Training and Advertising materials;- Making entries in the operational program in relation with primary information about contracts and claims, as well as subsequent treatments;- Conducting analysis and assessments of the current status of activities and initiating proposals for its improvement;- Daily communication and consultation of consultants, brokers, banks and customers;- Participation in negotiations with potential partners of GRAWE;- Transferring the information from GRAWE website into a new format which complies with the company standards. Show less

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  HP

  Nov 2018 - Apr 2024

  Service Delivery Manager

  The Service Delivery Manager is responsible for managing remotely the operation of Managed Print Services for MPS Customers finding proper balance between customer satisfaction and profitability for HP.Job specifics/responsibilities: - Be the single point of contact for the customer managing change requests and customer queries;- Manage day-to-day operation and assume responsibility for all service levels to be delivered to customer;- Proactive elevation and escalation management;- Prepare, lead and manage operational account reviews;- Coordinate all relevant resources (internal/external partners);- Support Total Customer Experience management and achieve customer satisfaction targets;- Manage Change Orders and provide consulting to customer on new products and services;- Manage forecasting and P&L on an account basis and maintain profitability;- Track and capture data/metrics. Show less