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Tejashri A. Deshmukh

Tejashri A. Deshmukh

Help Desk Operator

Followers of Tejashri A. Deshmukh265 followers
location of Tejashri A. DeshmukhMumbai, Maharashtra, India

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  • Timeline

  • About me

    Software Trainer | Implementation | SaaS | B2B | PIM | Customer Success | Deputy Manager

  • Education

    • S K Somaiya College of Arts, Science & Commerce, Vidyavihar, Mumbai

      2013 - 2016
      Bachelor of Science (B.Sc.) Information Technology

    • K J Somaiya College of Science & Commerce, Vidyavihar, Mumbai

      2009 - 2011
      Higher Secondary School Certificate Science

  • Experience

    • Iron Mountain

      Jun 2016 - Aug 2017
      Help Desk Operator

      1. Worked on handling dealer's calls and solving queries over E-mails.2. Form authorization for Vodafone's customers.3. Preparing MIS reports of customer data in MS-Excel.4. E-mail processing using MS-Outlook.

    • Codifyd

      Sept 2017 - Jul 2021

      • Product data analysis in E-commerce applications.• Performing quality analysis of the provided data.• Make E-commerce websites optimize their product information to improve website navigation & usability.• Handling the US client’s queries on the E-mails.• E-commerce product categories to produce clear, logical and structured hierarchies for a broad range of complex product lines.• Define and create product filters that help online shoppers navigate and narrow down products from a large selection.• Classification, Taxonomy, Schema and Normalization all steps are done in the project.• Competitive research and analysis of industry standards and product specifications.• Analyze website metrics and customer behavior data to make intelligent decisions on optimizing our taxonomy navigation structures. Show less

      • Customer Success Associate

        Jan 2018 - Jul 2021

      • SKU Analyst

        Sept 2017 - Dec 2017

    • Bluemeteor

      Aug 2021 - now

      Customer Success and Implementation Associate for SaaS-based applications at Blue Meteor.Developing healthy customer relationships.Visiting customers and scheduling conference calls that give them customized training on how our product can be used to meet their particular needs.Assist in creating training courses and educational materials.Evaluate and Analyze Customer Needs.Review customer complaints and concerns and seek to improve the customer experience.Build Trust and Transparency with Clients.Onboard new clients on the software applications.Assist customers with setting up and navigating programs or software. Show less

      • Deputy Manager

        Jan 2023 - now

      • Customer Success and Implementation Associate

        Aug 2021 - Jan 2023

  • Licenses & Certifications