Jenna Abrahamsen

Experience

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  Smokey Mos Bbq

  Aug 2016 - Feb 2018

  Cashier Lead and Trainer

  Completed front-of-house and back-of-house tasks that included greeting guests and providing fast and efficient service with a sense of urgency. Processed order transaction and handled food ordersProvided training to new employees.

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  John Newcombe Tennis Ranch

  May 2018 - May 2019

  Front Desk Receptionist

  Responsibilities included checking guests in and providing all necessary paperwork upon arrival for their booking. Managed multiple responsibilities at the same time (answering phone calls and transferring them appropriately, office duties like making copies, sorting mail, managing emails), taking and processing payments, and logging valuable information into the computer system. In addition, trained new employees when needed.

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  TaskUs

  May 2019 - Jun 2022

  Provided analytical and specialized administrative data that was mission-critical and confidential, analyzing issues, determining approach, compiling and analyzing data, and preparing reports and recommendations. As part of improving the user experience for clientele, moderated user-generated content on client platforms by reviewing offensive images, videos, and written content to ensure the content met community guidelines Escalated any content that violated the parameters set by clients. These clients included: Meta and Instagram Show less

  • Research Specialist

    Jul 2021 - Jun 2022

  • Client Analyst/ Content Moderator

    May 2019 - Jul 2021
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  Apex Systems

  Oct 2022 - Apr 2024

  Trust and Safety Agent

  Moderate user-generated content by reading, viewing, listening and examining to ensure they comply with a structured policy in continuous sessions. Content includes images, video, and text related anywhere from everyday life to offensive material. Escalate any content that violates the parameters set by clients.

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  USAA

  Apr 2024 - now

  Contact Center Representative

  Focus on providing claims service to members regarding the initial contact on all property First Notice of Loss claims. Respond to status inquiries from various parties, document reported losses, set appropriate expectations, provide proactive communications, advice, and empathy to members.Effectively operate in a fast-paced, high-volume, contact center environment taking back-to-back calls and navigating multiple systems and programs while maintaining an engaging member interaction that occurs across multiple communication channels. Show less