Marwan Batri

Experience

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  Sears Canada

  May 2010 - Sept 2014

  Undertake the process of distributing and executing parts orders while maintaining continuous communication with related departments, technicians and customers andDocument information, activities and solutions in case files to ensure follow-ups Promote and maintain sales of promotional products at a high level in order to improve the characteristics of the customer's merchandise and open credit card accounts Train new associates in general health and safety initiation and educate employees on issues related to occupational health and safetyPerform monthly safety inspections and report all accidents and take all necessary measures Organize health and safety at work, fire prevention and crisis management activities

  • Repair Department

    Jun 2013 - Sept 2014

  • Health and Safety representative

    May 2010 - Sept 2014
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  Université de Montréal

  Jan 2013 - Aug 2016

  Strategic Writing

  Assist participating students while using the services of a learning specialistDevelop learning strategies adapted to the requirements of university studiesParticipate in meetings for the purpose of monitoring and evaluating the tutoring program

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  Succès Scolaire - School Success

  Feb 2014 - Feb 2015

  Tutor

  Supervise students in their educational progress and the organization of their workTransmit pedagogical techniques in reading comprehension, composition, vocabulary, grammar and mathematical problemsPrepare course materials for lessons and follow up with students

• 

  The Logit Group, Inc.

  Jun 2015 - Aug 2019

  Market Research Interviewer

  Conduct telephone surveys to provide marketing knowledge to clients B2B, B2C

• 

  TC Media

  Nov 2015 - Mar 2016

  Structure and set up a sales team in a customer contact centerEvaluate customer profile and sales potential of the and solicit by phone to offer advertising products and marketing solutionsEnter data and attachments into the Salesforce IT system (CRM)Collaborate with media solutions advisors and sales coordinators to increase business opportunities and complete ordersB to B Marketing Solutions and Media Products

  • First Aid in the Workplace

    Dec 2015 - Mar 2016

  • Sales Representative (Media Products)

    Nov 2015 - Mar 2016
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  FLG FrontLine Group

  Nov 2016 - Aug 2020

  Customer Service Representative

  Negotiate payment agreements with consumers aiming for full payments or payment agreementsFollow up on accounts with regard to payment commitmentsCheck for missing or incorrect payment, equipment, overruns, credit limits, billing and balance disputes, collection actions and changes to information

• 

  M&E 100% Cotton

  Jan 2018 - Dec 2023

  Co-Owner

  e-commerce

• 

  Tutorax - Tutoring Service

  Apr 2020 - now

  Senior Tutor

  Supervise students with learning difficulties and motivate them to catch up with academic delaysPlan and adapt tutoring sessions based on the specific needs of students and assess accordingly

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  Urgently Roadside Assistance

  Aug 2020 - Jul 2022

  Case Management Specialist

  Cooperate in roadside assistance start-up departments Supervise an assist a group of up to 15 customer service representativesCoach agents and ensure compliance with processes and proceduresEnsure problem resolution by exercising a keen sense of urgency in order to manage multiple tasks effectively and provide critically detailed communication between departments, providers, customers, dealers, partners and upper managementProvide appropriate dispatch services by telephone, email, and messaging and use CRM technology to create and manage customer service requests until job completion, assign service providers and manage all status update alerts Effectively prioritize emergency situations and make decisions based on information through Service Providers Accounts.Help service providers with technology by providing activation codes, password reset and creating test jobs to verify functionalitySending and confirming funds to service providers while ensuring to maintain a high margin/ low cost and following up with customers, service providers and partners regarding payments and updates on job statuses Show less

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  Kitco Metals Inc.

  Jul 2022 - Feb 2023

  Customer Experience Specialist
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  Co-operators

  Mar 2024 - Jun 2024

  Personal Insurance Service Advisor

  Support and develop agency/call center operations by servicing the existing book of business, with a particular focus on auto and home insurance.

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  TEKsystems

  Jul 2024 - Aug 2024

  Operations Department Specialist
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  Otodata Inc.

  Aug 2024 - now

  Opérations logistiques