Deep Enrich
Vanie Mendoza
Senior Customer Care Associate
36 followers
National Capital Region, Philippines
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About me
IT Service Desk | ITIL v4
Education
Manila Central University
-Primary and Secondary Education
Our Lady of Fatima University
-Bachelor's degree Registered Nursing/Registered Nurse
Experience
IBM
Jul 2011 - Feb 2017Senior Customer Care Associate
MicroSourcing
May 2017 - May 2020Vision Ambassador
Manila Doctors Hospital
Jun 2020 - Aug 2020Staff NurseIBM
Sept 2020 - Aug 2022IT Service Desk
Datacom
Aug 2022 - nowGlobal Service Desk Analyst
Licenses & Certifications
- View certificate
The Guiding Principles of the Service Value System and Continual Improvement Model
SkillsoftMar 2024
- View certificate
Event, Incident, and Problem Management
SkillsoftMar 2024 - View certificate
ITIL® 4 Foundation: Introduction
SkillsoftFeb 2024 - View certificate
Release, Service Level, and Availability Management
SkillsoftMar 2024 - View certificate
The Service Value Chain and General Management Practices
SkillsoftMar 2024 - View certificate
ITIL® 4 Foundation: Key Concepts of Service Management
SkillsoftFeb 2024 - View certificate
Key Concepts and the Four Dimensions of Service Management
SkillsoftFeb 2024 
ITIL v4
PeopleCertJun 2024
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