Deshan Bandara

Experience

• 

  Sri Lanka Telecom

  Dec 2013 - Feb 2014

  Engineer Intern

  Internship was mainly focused on the ADSL provisioning division, focused mainly on the day to day to activities of package issues, new customer provisioning. Worked for few weeks with the data center maintenance teams gaining hands on knowledge and experience on the daily activities.

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  Mobitel (Pvt) Ltd

  Dec 2014 - Feb 2015

  Engineer Intern

  The job entailed learning about roaming services and how they operate. Included 3 months of telecommunications based theory learning. Was involved with the VIP customer complaint resolution team which included visiting locations and obtaining coverage heat maps which were later used to adjust the power from the Base Station.

• 

  Axle & Olio Solutions Sdn. Bhd.

  Dec 2015 - Feb 2016

  Operations Intern

  Blip operates as the online store for Philips Malaysia and is a past of Axle & Olio. During the internship I was exposed to the entire business operation including stocks, shipping, billing, website maintenance and SEO. I also participated in two road shows held at a Bank and KLCC. As a part internship I was tasked with streamlining the stock management within the company

• 

  Engineers Australia Monash Malaysia Student Society (EAMMSS)

  Feb 2016 - Nov 2016

  Publicity Officer

  • Planning publicity strategies and campaigns • Organizing committee and member meetups • Designing flyers and social media posts • Recruiting new members

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  Dialog Enterprise

  Jul 2017 - Sept 2024

  • Delivered excellent customer service as the single point of contact for a portfolio of corporates in the apparel sector generating more than $2 Million in yearly revenue. Responsible for resolving all issues related to billing, technical, coverage and servicing.• Achieved monthly sales quotas, portfolio growth targets and collection targets successfully.Annual sales quotas were 95%, 102%, 280%, 173% and 165% respectively.• Developed and closed business opportunities for core products such as mobile, broadband,Leased Line, VPN, fixed voice (PABX, SIP, E1), Wi-Fi, data centre and ICT products suchas IoT, SD-WAN, Video Surveillance, Firewall, CCTV, EMS, MS Licensing and hardware.• Was selected to be the sales team liaison (SPOC) for the video surveillance productportfolio. This required technical product presentations, site visits, vendor and client negotiations. • Appointed by the management to train and support new recruits through knowledge sharingsessions, presentations and product trainings. Show less • Directly engage with customers in the Banking and Finance Sector on Technical Account Management• Designing, Developing and Project Managing the delivery of Technical Solutions for Enterprise Customers in the BFSI (Banking, Finance and Insurance Sector)• Solutions include Layer 03, Layer 02 VPN solutions/ ILL/ Customized APN/ Fixed Voice (IP PABX, SIP, VOIP etc.) / WIFI/ CCTV/ Data Center Hosting Solutions etc.• Evaluation of third-party procurement's as per GSCM guidelines• Prepare Technical proposals, costing sheets which are forwarded to Business Control/Sales for realization. • Prepare operational reports, solution diagram (using MS Visio), work orders for implementation teams. Show less

  • Senior Account Manager

    Feb 2020 - Sept 2024

  • Enterprise Solutions Engineer

    Jul 2017 - Jan 2020
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  Rogers Communications

  Feb 2025 - now

  National Business Sales Advisor