Cesar Quiros

Experience

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  Lean Systems International (Eldon Caldwell)

  Jan 1998 - Jan 1999

  Business Analyst

  Over a period of 10 months participated successfully in 4 consulting projects of the firm, one of those in the local representative of Mercedes Benz in Costa Rica. This latter project consisted in an extensive auditing process for the service operations of the organization. In the other projects his participation focused on streamlining the companies’ cost systems using Theory of Constraints (TOC).

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  Van der Leer S.A.

  Jan 1999 - Jan 2006

  Software Implementer

  As Activity-Based Costing (ABC) and Balanced Scorecard (BSC) project lead and SME, over a period of 7 years participated in large consulting initiatives in Costa Rica and Latin America, including private, public, non-profit, manufacturing and service companies, in at least 24 different organizations. An example includes software deployment of a cost system for Banco Nacional de Costa Rica at headquarters offices and all 144 bank branches across the country.

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  Hewlett-Packard

  Jan 2006 - Jan 2010

  Global Project Manager

  Has led initiatives aimed to improve customer satisfaction and efficiency for the call center operations worldwide (covering more than 7,000 agents across North America, Latin America, Europe, Asia Pacific and Africa). An example includes identification of the main product lines causing misroutes by region, by country, by group, based on an analysis of more than 370,000 incidents.

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  Bank of America

  Jan 2010 - Jan 2014

  Technology Project Manager

  Responsible and accountable for migrating physical server infrastructure of core business applications to virtual servers into internal cloud computing platform. An example includes leading the virtualization of a desktop-based application at Bank of America for all employees and connected vendors (nearly 350,000 users).

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  BAC|Credomatic Network

  Aug 2014 - Apr 2015

  IT Infrastructure Supervisor

  Managed a team of 10 IT architects and third party vendors on delivery of physical and virtual IT infrasctructure for the credit card and banking businesses, in fast-paced, highly regulated multi-project environment. Technical areas led include Wintel/Unix open systems, Networking and Power and Cabling for Data Center. In less than 3 months has increased project delivery ratio by more than 25% and historical due-date performance by more than 35%.

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  Syniverse

  Apr 2015 - Jan 2017

  Project & Implementation Manager

  Drove 2 large web-development projects under Agile principles. One was an application for the hotel industry, aimed to connect desk clerks and customers. The other was the creation of a site where customers could access and self-serve the company’s API’s | Led complex networking projects such as build of cloud-based texting platform for large US telephone operator in order to handle high-peak season messaging.

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  Intertec International

  Feb 2017 - Oct 2018

  Technical Project Manager

  Manages all end-to-end OS patching cycle of servers supporting large US Bank’s website. Oversees patching events and addresses, escalates and follows-up any rising risk or issue within allowed change windows.

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  Fiserv

  Jan 2019 - Mar 2022

  Project/Program Manager

  1) Leads end-to-end implementation of full-fledged, web-based On-Line Banking systems for a wide range of financial institutions across US, under Agile and Waterfall principles and stringent customer expectations. Responsibility covers connectivity setup to core banking, core-to-core conversions, raw data cleanup, testing environment setup, front-end UX/UI adaptation, QA & UAT coordination, PROD validation, playbook to Go-Live and Post-Delivery Support, 2) Supported creation and implementation of an organizational business intelligence system aimed to capture client verbatim feedback, categorize it and analyze it with Microsoft Power BI for executive reporting and decision making. Show less

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  GFT Group

  Mar 2022 - May 2023

  Senior Project Manager

  Supports identification of process improvement opportunities for the end-to-end Lead-to-Billing sales cycle in a large financial information aggregator for consumer and business decisions. Leads projects and programs stemming from identified gaps across all business units and regions worldwide, focused on Salesforce CPQ applications.

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  Streann Media

  May 2023 - Jul 2024

  IT Delivery Advisor

  Provides strategic counsel to executive leadership on standardizing IT delivery methodologies and advancing best practices in Project and Program Management. Leverages expertise in GenAI prompting to drive the development of AI-powered solutions, enhancing product capabilities and user engagement. Plays a pivotal role in orchestrating technical teams for high-priority strategic initiatives, focusing on the development and launch of innovative, revenue-enhancing products.