Ratan Singh

Experience

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  IANT (Institute of Advance Network Technology)

  May 2012 - Jan 2014

  Technical Head

  Job responsibilities: - Need to give training to students about Computer Hardware (CompTIA A+), Computer Networks (CompTIA N+), Windows Server 2008 and R2, CISCO R&S, Redhat Linux and FSP (Finishing School Program)- Need to conduct training for other trainers and maintain the course material for students.

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  IYogi

  Feb 2014 - Aug 2015

  Digital Service Specialist

  Job responsibilities: - Provide Computer Technical Support to end users over the phone and chat who are located in the USA, Canada, UK, and Australia. - Windows Servers and Workstations optimisation. - Technical Support for Apple products. - Technical Support for Printers Issues and Backup Programs. - Technical Support for Antivirus and other Security Programs. - Technical Support for software installation and resolving ongoing software related issues.

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  Alpha Soft Pvt. Ltd.

  Aug 2015 - May 2016

  Windows System Administrator

  - Assessing the stability, security, and scalability of installed Windows systems.- Discussing system and server upgrades with IT managers.- Installing or upgrading Windows systems and servers.- Providing technical support for staff and back-end system users.- Troubleshooting system and server errors.- Reviewing system error logs and user-reported errors.- Monitoring and updating the Windows codebase.- Managing user access.- Monitoring system performance.- Define and document best practices and support procedures - Maintaining server architecture security and creating system backups. Show less

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  CNI Consultants

  Jun 2016 - now

  IT Service Manager

  I am responsible for maintaining the design and integrity of the internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests. Conduct day-to-day project coordination, planning, and implementation across multiple teams. Strategic Planning, Information Security, Network Designing, Project Migrations, Client Relationship Management and Resource Management.Hands-on experience with Servers, Azure Cloud, AWS Cloud, Ticketing Tools, Backup Programs, Networking/Firewalls Devices, Antivirus/Security Software, Network Monitoring Programs, Remote Monitoring and Management (RMM) Software, Business Communication Platform and Call Center Platforms. Servers and AZURE/AWS Cloud Services: Windows Server 2008, R2, 2012, R2, 2016 and 2019. Azure AD and AWS Services. Ticketing tools: Connectwise Manage, Service Tree and Autotask. Backup programs: Acronis Cloud Backup, Azure Backup, Windows Backup, Shadow Protect, LMI Backup, Carbonite Backup and Quest Rapid Recovery.Networking/Firewalls Devices: WatchGuard Firewall Devices, Sonicwall Firewall, Fortinet Firewall, Dell Switches, HP Aruba Switches and Cisco Switches. Antivirus/Security Software: Webroot Secure Anywhere, Bitdefender, McAfee and QuickHeal, Huntress, ThreatLocker, BlackPoint Cyber, ID Agent, Liongard and Windows Defender (Microsoft Built-in Program).Network Monitoring Programs: Auvik, Continuum IT support, Labtech Automate, Network Detective, Rapid Fire Tools, BlackPoint Cyber, Advanced IP Scanner, LAN Spy and Wireshark. Remote Monitoring and Management (RMM): ConnectWise Automate, Datto RMM, ServiceTree RMM and Continuum itsupport247 RMM tool. Business Communication Platform: Skype Platform, Microsoft Teams Platform, Openfire Spark Platform and Zoom Platform. Call Center Platforms: Startel and Amtelco. Show less