Harris Jr Kumchulesi

Experience

• 

  Globe Computer Systems Limited

  Jun 2017 - Jul 2017

  System Support & Implementation Consultant

  ▪ Assisted customers with technical problem regarding POS and Payroll systems▪ Creating, improving and amending databases as well as inputting data quickly and accurately, migrating data and backing up▪ Installed POS software for POS machines along with its dependency software▪ Tested POS machines to make sure they are running accordingly▪ Run diagnostic checks and servicing essential POS hardware and software▪ Server installation and configuration for POS (SQL server 2008 R2)▪ Conducted System registration, backups and network configuration▪ Supporting the system whenever a client has problems▪ Carrying out suitability and needs analysis of the client prior to the commencement of the implementation using pre-designed survey forms▪ Report finding of needs analysis survey and discuss with the Director responsible for the software and enterprise solutions▪ Carrying out implementation of the system in strict accordance with the implementation plan.▪ Concurrently liaise with the client (with the person nominated as project leader from client’s side) and obtain all information required for initial setup of the system.▪ contacted clients to ensure that the system is functioning as intended and there are no problems Show less

• 

  First Capital Bank, Malawi

  Sept 2019 - now

  - Provide technical support for core banking applications (Finacle, Sybrin, Agency Banking) to ensure smooth operations and high user satisfaction.- Manage the Finacle End of Day process, including monitoring and generating business reports.- Conduct regular checks to ensure all services (internet banking, Sybrin) are operational and compliant with IT policies.- Execute database backup and restore testing to ensure data integrity and availability.- Identify, track, and resolve user issues in Finacle, Agency Banking, and Sybrin to enhance user experience.- Collaborate with users to understand their needs and implement necessary changes to existing programs.- Ensure comprehensive documentation of disaster recovery (DR) activities and maintain optimal performance of core banking systems.- Respond promptly to trouble tickets to ensure efficient resolution of technical issues. Show less playing a pivotal role in managing the branch’s operational activities. My responsibilities include ensuring compliance with all policies and procedures, overseeing risk management, and leading the branch team to deliver exceptional customer service.Key Responsibilities: • Leadership & Staff Development: • Conduct monthly performance reviews and implement tailored development plans for branch staff. • Facilitate regular training sessions, ensuring 50% of staff are upskilled annually. • Manage leave schedules and champion staff wellness and engagement initiatives. • Service Excellence: • Ensure timely processing of all customer transactions, including account openings, card issuance, and payment confirmations. • Maintain high standards of service excellence and customer satisfaction through efficient branch operations. • Risk & Compliance: • Oversee all risk, governance, and compliance matters, ensuring adherence to internal policies and regulatory requirements. • Manage branch reconciliations, document archiving, and cash management in line with established procedures. • Internal & External Relations: • Lead the branch team in daily operations, contributing to the strategic goals of First Capital Bank. • Collaborate with broader FCB teams, including IT, Ops, Risk & Compliance, to influence decisions that support business objectives. • Build strong relationships with customers and regulators, ensuring compliance with all regulatory requirements.Budget Management: Accountable for managing the branch budget to optimize resource allocation and operational efficiency. Show less Reconciling payments to ensure the system reflects the correct transactions▪ Generating Dairy and month end Reconciliation reports for the Branch ▪ Preparing the Bills Tracker for monitoring of bill collection performance the Branch▪ Preparing on the Dormant Account Tracker for tracking and reporting number of dormant accounts opened on a daily basis▪ Preparing weekly branch Sales performance Reports for the Branch▪ Following up with the Central Processing Center Team to clear any reconciling items requiring adjustments▪ Maintain issues list, action items and follow up with people to ensure timely task completion▪ Collecting Cash and Cheques from Service Centers to the Branch - Cash In Transit Show less

  • Application Support Administrator

    Oct 2024 - now

  • Branch Operations Officer

    Aug 2024 - Oct 2024

  • Bank Clerk

    Sept 2019 - Jul 2024