Massimiliano Lucci

Experience

• 

  Imperial College Union

  Jun 2013 - Aug 2017

  My first priority is to ensure that the service delivered by my staff to our customers is always excellent according to the highest standards of quality.My other tasks include: - Recruiting,training and motivating my staff.- Carrying out regular stock-takes.- Monitoring and ordering supplies.- Checking stock is correctly rotated and stored to reduce wastage and maximise profit.- Liaise with suppliers and sales representatives.- Ensuring all the deliveries are checked in correctly and documentation is correct. - Adhering to budgets, increasing profits and managing cash flow.- Carrying out regular safe checks.- Keeping up to date with licensing legislation, liaising with the authorities and taking overall legal responisbility for the premises.- Enforcing health and safety rules.- Ensuring beer and wine are kept in excellent condition, according to the highest standards of quality.- Setting and monitoring quality and service standards for staff.- Delegating and distributing workload equally between staff.- Ensuring staff operate within company policies.- Setting objectives and targets for the venue.- Organising and adjusting staff rotas and schedules in accordance with available resources and labor regulations.- Overseeing the preparation and presentation of beverages to meet set standards.- Resolving customer complaints promptly.- Monitoring cleanliness and hygiene of bar area according to the highest standards of quality.- Overseeing accurate cash-up procedures and ensuring necessary paperwork is complete.- Overseeing the bar display to maximise functionality, attractiveness and profit.- Implementing improvements for products and service.- Maintaining regular communication with staff and management through meetings and discussions.- Committing to continuing professional development Show less

  • Bar Duty Manager - The Foundry Bar & Kitchen

    Sept 2015 - Aug 2017

  • Bar Supervisor

    May 2014 - Aug 2015

  • Kitchen Assistant and Bar Staff

    Jun 2013 - May 2014
• 

  Milk Tea and Pearl

  Jul 2013 - Mar 2014

  Shift Leader

  - Preparing the float for the till in the morning.- Preparing different kind of drinks both hot and cold.- Ensuring the quality of the drinks and the service provided.- Supervising and helping with the general set up of the venue and with cleaning procedures.- Cashing up at the end of the shift.

• 

  Tombo Café

  Jul 2017 - Jul 2019

  General Manager
• 

  Pho Restaurant

  Jul 2019 - now

  • Openings Manager

    Nov 2021 - now

  • General Manager

    Jul 2019 - Oct 2021