Justin Bohler

Experience

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  LifeSense Human Resource Management

  Jun 2001 - Nov 2004

  Project and Support Manager / Product Consultant

  • Providing first line software support to all existing and potential customers • Ensuring all training and user documentation is kept up to date. • Ensuring all development and changes are on time.• Working directly with Developers to ensure all systems are correct and accurate.• Ensuring that software conforms to specifications. • Ensuring that system testing is completed before software is rolled out to customers. Ensuring that version control is applied.• Graphic user interface design.• Presentations to potential clients at all levels.• First line training for new and existing clients and staff at all levels. • Database administration paradox and access.• Wrap Around / Web Design.• Installations and maintenance of all systems.• Programming Visual Basic 6 and Delphi 6 and 7. Show less

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  DataWerx

  Apr 2005 - Jan 2006

  Software Engineer

  • Data Storage: Backup/Recovery Detailed Designs• Data Storage: Backup/Recovery Operational Procedures• Data Storage: Backup/Recovery Software Installation Procedures• Data Storage: Backup/Recovery Software Proof of Concept• Data Storage: Backup/Recovery Software Installations and Setup• User Training: Backup/Recovery• Software Upgrades: Backup/Recovery

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  Storage Technology Services

  Aug 2009 - Sept 2010

  Technical Account Manager

  • Ensure the team delivers against contracted service levels• Manage the client’s technical and service delivery expectations end-to-end• Manage and building a good relationship with the customer• Effectively communicate with all stakeholders• Identify new service requirements in conjunction with the sales team• Translate service / business requirements into IT requirements• Perform gap analysis with Pre-sales between new service requirements and available services• Assist Sales Team to establish the scope, timeliness, hours of operation, recovery aspects, and Service performance targets for new service requirements• Map and communicate new services • Associate SLAs with each of the mapped services• Communicate and document customer services• Manage, monitor and control• Implement corrective actions on a daily basis• Compile a monthly service level performance review report • Own and co-ordinate team responsible for resolving a problem• Convene Problem Resolution Kick-Off meeting• Communicate Problem resolution plan• Communicate update status feedback• Single point of contact – address all escalations• Identify procedural failures and put corrective and/or preventative measures in place Show less

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  Standard Bank Group

  Sept 2010 - May 2018

  Product Manager

  • Deliver technology research and evaluation in support of product strategies• Translate cross line of business requirements and demand into product strategies• Collaborate with other product engineers for supporting dependent technologies to ensure that products and services are fully tested to deliver a complete services• Develop and maintain technical designs and configurations.• Liaise with vendors to ensure that the best value is obtained from their skills and expertise and that configuration is optimal and meet firm standards.• Ensure and maintain capacity.• Provide expertise to support decisions of line of business • Assist in the development and maintenance of reference architecture.• Design services, ensuring they meet requirements by making use of standard product components• Work with all relevant service delivery organizations to ensure services are implementable and supportable. • Develop robust procedures for deploying and operating services• Provide support to the Product Manager in establishing the elements that contribute to the total cost of services• Ensure that products and services are financially efficient and continually seek opportunities to improve efficiency.• Ensure all Products and Services are engineered with the necessary resiliency to meet line of business continuity, control and architecture requirements. • Work with the line of business to understand and document current and future demand for technology products and services• Maintain ongoing relationships with key line of business contacts • Communicate product and service roadmap/strategies to line of business • Manage vendor relationships and vendor selection for their products.• Identify industry/third party vendor directions and their impact to the domain Show less

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  Sithabile Technology Services

  Jun 2018 - Aug 2021

  Solutions Architect
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  Data Sciences Corporation

  Sept 2021 - now

  Business Development