Alicia Prenda-Jimenez

Experience

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  Viajes Ecuador

  Nov 2006 - Nov 2009

  Agente de Viajes
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  Apex International Hotel

  Jun 2012 - Oct 2012

  Guest Service Porter
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  Tune Hotel

  Nov 2012 - May 2016

  Guest Service Manager

  - Providing outstanding customer service from greeting customers face to face to answering telephone calls, callbacks and responding to email queries.- Handling complaints, troubleshooting emergencies and liaising with other departments.- Managing and training the night and day team of receptionists, scheduling the staff rota monthly and assisting with the recruitment of new staff.- Weekly banking and financial reports. Working close to the sales manager to achieve the monthly targets for the company.- Reservations Manager: booking reservations, processing groups’ bookings and chasing up calls, quoting groups requests over the phone and by email, dealing with corporate bookings and invoicing OTA Show less

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  Strathmore Business Centres

  Jun 2016 - Nov 2017

  Administrative Receptionist

  - Face to face, telephone and email customer service responsibilities- Processing of sales invoices, payments and receipts through Sage 50 Accounts- Booking meetings and organising company schedules - General secretarial tasks including handling petty cash

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  NL Productions Ltd.

  Nov 2017 - Oct 2021

  Office Manager

  - General office administration, HR, timesheets, absences…- Processing of sales invoices, payments and receipts through Sage 50 Accounts. Credit Control- Expense management. Maintaining Excel databases and preparing monthly reports- Booking crew, transport, travel and accommodation- Ensuring all policy and procedures are adhered to, including safe practices at work- Customer service – answer the phone requests and emails

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  NHS Lothian

  Nov 2020 - Oct 2021

  Administrative Assistant
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  Vegware

  Oct 2021 - now

  Credit Controller

  Main duties are to collect and reconcile credit notes and invoices owed to the company, to manage customer accounts, ensuring that new customers have healthy credit and that existing customers have settled monthly accounts in a timely manner. My duties also include handling credit assessments, negotiating payment plans and maintaining accurate financial records.