Marwa Abdelsattar

Experience

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  LINKdotNET

  Aug 2008 - Jun 2010

  Follow up Rep

  - Handles customer inquiries and resolve their complaints aiming for their satisfaction- Interface directly with the customers to figure out the confronted problems in order to resolve it.- Follow-up on customer cases whether by phone or email- Following up with other departments internally till the problem is fixed and inform the customer with that- Participates in individual & team training/meetings to bring knowledge up to-date..

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  Linux-Plus Information Systems

  Jan 2012 - Apr 2014

  Training Specialist & HR Coordinator

  (Internal / External Relationships)- Event planning, management and execution of logistics for all training conferences- Securing and managing training locations, including event space and lodging. Thisincludes negotiating with and managing vendors- Answering and responding to outside communications, such as phone calls, faxes,emails- Attend meetings and seminars, search for variety of information for the purpose of developing new programs that meet staff training needs- Coordinate with the team members in issuing the monthly and annually flyers(Communication and Process)- Creating timelines and work plans for each event- Creating and organizing training materials including participant binders and handouts,name tags, table tents, signage, etc. Also developing marketing materials for events asappropriate.- Summarizing evaluation reports for trainings and providing outcomes within one week of each training.- Supporting administrative functions of training program and staff, as needed. Thisincludes but is not limited to: correspondence with training participants and clients, dataentry, filing, photocopying, scheduling, booking travel, etc- Keeping Web sites for individual programs updated with latest training materials and outlines for each Course- Managing and updating database of experts to be used in training programs- Tracking coaching and technical assistance requests and activities for each trainingprogram- Other duties as assigned(Financial and Administrative)- Submit expense reimbursement forms as appropriate- Submit vacation/leave requests as appropriate- Issue invoices for each course Show less

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  Equinox International

  May 2014 - Aug 2015

  Training Operations Specialist- Certified Test Admin

  Pearson VUE Certified test Admin Duties:  Admitting/Registering Exam candidates Provides direction, information, and advisement to students in regards to testing policies,procedures, and outcomes. Report, reply and follow up incidents regarding the exam admission or results Monitor candidates and provide a final report for their Exams, reply to their inquiries, and update the system.Training Duties Follow up the progress of each training whether held inside or outside the company Summarizing evaluation reports for trainings and providing outcomes within one week of eachtraining Evaluate instructors performance, service providers and monitor the progress of training andprogress of attendees Creating and organizing training materials including participant binders and handouts,name tags, table tents, signage, etc. Also developing marketing materials for events asappropriate. Securing catering for all events, including negotiating with and managing vendors andstaying within pre-set budget for each event Managing and updating database of experts to be used in training programs Managing and updating database of Candidates for the Hiring process Manage the Outsourcing team’s monthly salary, vacations requests, overtimes, … ect Work on the Marketing plans in issuing flyers, vouchers, ...etc Keeping Web sites for individual programs updated with latest training materials and outlines for each Course Attend classes/training and present summary to staff Other duties as assigned Show less

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  Majid Al Futtaim

  Sept 2015 - May 2021

  Executive Assistant to Director of Asset Management, Property Management

  - Managing the day-to-day operations of the office- Maintains executive's appointment- Manage office and online meetings schedule by planning and scheduling meetings, conferences, teleconferences, and travel requests- inside and outside Egypt.- work remotely with the board members and in the office - Organizing and maintaining files and records- Managing projects and conducting researches- Preparing and editing correspondence, reports, and presentations- Making travel and guest arrangementsAchievements/Projects: - Mall of Egypt pre-opening admin tasks - Responsible for the distribution and allocation of 73 storages with 10,000,000 EGP annual net at Mall of Egypt, including price negotiations, making the offers,proposal, contract and payment collections, Show less

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  مجموعة طلعت مصطفى

  Jun 2021 - Jun 2023

  Office Manager (Vice President Office)

  - Managing the day-to-day operations of the office- Maintains executive's appointment- Manage office stationary - arrange office and online meetings and conferences- work as an office assistant with VP and virtual assistant for the other teams outside Egypt - Organizing and maintaining files and records- Preparing and editing correspondence, reports, and presentations- file archiving and documents tracking system- record minutes of meetings - Issue letters and reports when needed Show less

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  EGBANK

  Mar 2024 - now

  Executive Assistant to (CEO Office)