Mónica Hurtado

Experience

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  Asociación Venezolana de Gestión Humana

  Jan 2014 - Jan 2015

  Social Media Intern

  Design and execution of social media campaigns for the website: http://www.avgh.org.ve/Creation of handbooks to develop company brand on social media. Tracking of social media engagement to identify high-performing ideas for campaigns.

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  The Social Us

  Jan 2016 - Jan 2017

  Social Media Coordinator

  Social media coordinator for a project who focused on searching and promoting handmade-alternative fashion brands in a website available for USA and Latin America.Competition analysis / Benchmark for the brand.Analytics tool reading.Creation of creative content for the brand.Coordination of photoshoot events for the website.Research of the handmade-alternative fashion brands.

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  Asociación de Jóvenes Empresarios de Venezuela

  Jan 2017 - Jan 2019

  General Manager

  Guild of non-profit entrepreneurs.Network development and pitch sales for over 50 companies.Establishment of strong partnerships with more than 100 suppliers and ensured win-win situations.Creation, translation, and distribution of B2B newsletters.Organization and hosting of recruitment events.

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  Mingo Agency

  Jan 2017 - Jan 2018

  Content Creator

  Content writer and editor for 3 international accounts: @estilotu, www.estilotu.com; @tamanacovzla, http://www.tamanaco.com.ve; @intercuisine.ve.Research brand-related topics combining online sources, interviews and studies.Preparation of well-structured drafts.

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  Hecho en Venezuela Store

  Jan 2017 - Jan 2018

  Digital Media Specialist

  Management of media campaigns for the brand.Analytics tool reading.Responsible for internal and external communications. Direct contact with radio, press and tv.Generation and development of innovating approaches for Social Media networks.Competitive analysis / Benchmark.

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  GSF Consulting

  Feb 2019 - Aug 2019

  Consulting Project Manager

  High Impact political and financial consultancy.Development and management of complete project cycle.Coordination of teams up to 4 members - planning, strategy, implementation, evaluation and follow-up.Overview of progress and use of resources, initiating corrective action if necessary.Design of contingency plans taking project risks into account.

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  Tata Consultancy Services

  Aug 2019 - Jun 2021

  Role-specific training on tools and programs each team uses daily.Formation in proper use of hardware and company software.Creation of updated records on training curriculum and materials.Evaluation of the effectiveness of each educational session. ITIS certificate. Multilingual infrastructure and application support. First call resolution via telephone, email, and remote desktop control. Revision of incident and request ticket queues, providing immediate assistance and investigating root causes 60/wk). Call volumes of +20 calls daily.

  • Lead IT CXO trainer

    Sept 2020 - Jun 2021

  • Service Desk Analyst L1

    Aug 2019 - Jun 2021
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  Roche

  Jul 2021 - Sept 2024

  Analyze change requests to HR applications and detail the related business requirements with the requestor. Validate follow-up on testing, performs, integration and regression testing prior to deployment. Assistance in HR Process Manager and HR IT Project Manager as requested.Conduct of regular data quality audits to detect errors and make corrections. Level 1 & 2 support for EMEA via phone, email, and EY ticketing system.Remote support using desktop management tools.Troubleshoot & resolve problems with end user equipment & software.Support latest Windows/Mac operating systems.Knowledge base editor reviewer and creator.

  • TL Technical Analyst EMEA

    Oct 2022 - Sept 2024

  • Customer Experience Operations (CXO) Specialist - EMEA

    Jul 2021 - Oct 2022
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  Procter & Gamble

  Sept 2024 - now

  Innovation Project Manager Oral B

  Europe Packaging Initiative Leader