Ana Soares

Experience

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  Casa Felicidade - jogos e lotarias, Portel

  Feb 2014 - May 2014

  Assistant Manager

  • Responsible to open and close the store and all inherent tasks.• Processed high volume of daily payments, orders and returns.• Improved my sense of responsibility and managing skills.• Processed commissions from sales.

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  ComAlma - hotelaria e turismo, lda.

  May 2014 - Mar 2015

  Administrator

  • Demonstrated initiative by taken charge of collections from partners, often done in English, on top of the initial responsibility of receptionist.• Processed payments to service providers.• During the insolvency proceedings:o Facilitated the resolution of conflicts with our national and international partners.o Collected all necessary documentation to assist the insolvency manager to present its case to the board.o Assisted the company in all areas, from receptionist, laundry, etc.• Developed my communication skills, higher sense of responsibility and assertiveness. Show less

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  REMAX Real Estate Group

  May 2017 - Mar 2020

  Public Relationships Coordinator and Financial Assistant

  • Scheduled work shifts for a team of 17 people.• Arranged appointments between consultants and our clients, and service providers.• Facilitated communication between non-English speakers and English speakers.• Managed stationery supplies stock.• Managed social media on Facebook, selecting content and posting it regularly.• Greeted visitors, clients, or service providers, helping them navigate through the office and assisting on their queries.• Managed the whole life cycle of the process, from initial contact to handing the keys by facilitating the communication between client, consultant, and banks.• Due to recognized competence and trustworthiness was tasked with the responsibility to process payments from the clients to the agency, the commissions to the consultants and service providers.• Filed the necessary documentation for money laundry audits. Show less

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  Ana Soares

  Mar 2020 - now

  Costumer consultant

  Experienced working in lots of different environments. Driven and motivated to help organizations thrive, often taking initiative and with extensive experience in customer relationships and facilitating communications. Proven record of reliability, responsibility, organizational and attention to detail by taking the responsibility of processing payments, set work shifts maps, filing or archiving accounting paperwork among others.

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  INTELCIA

  Oct 2022 - now

  Assistente call center